Collections Team Lead - Servicing Department

Westlake Financial Services; Agoura Hills (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid Vacation Days

Paid Holidays

Life Insurance

Employee Stock Ownership Program

Westlake University certifications

Job summary

Westlake Financial is seeking a Servicing Department Junior Collections Supervisor to oversee daily operations, coach staff, and ensure quality call handling. You will monitor performance, manage schedules, and participate in training while maintaining compliance with policies.

Ideal candidates bring supervisory experience, strong communication skills, and the ability to work under pressure. This is a full-time position with benefit programs and opportunities for growth within Westlake’s

Qualifications

• Interpret and explain policies and procedures to others.
• Exercise sound judgment when making decisions.
• Excellent organization and prioritization skills.
• Excellent written and verbal communication.
• Bilingual Spanish is a plus.

Responsibilities

• Supervise call center staff and coach 15+ agents.
• Monitor reports and call quality for compliance.
• Ensure proper coverage and scheduling across shifts.
• Conduct regular performance reviews and training.
• Handle escalated customer issues and coaching.

Skills

Policy interpretation

Decision making

Organization

Communication

Conflict de-escalation

Training delivery

Time management

Teamwork

Bilingual Spanish

Education

High School Diploma

College Degree

Job description

Westlake Financial is seeking a Servicing Department Junior Collections Supervisor to oversee daily operations, coach staff, and ensure quality call handling. You will monitor performance, manage schedules, and participate in training while maintaining compliance with policies.

Ideal candidates bring supervisory experience, strong communication skills, and the ability to work under pressure. This is a full-time position with benefit programs and opportunities for growth within Westlake’s