Experienced Student Loan Staff (Remote)

TSI - Transworld Systems Inc.; Rock Hill (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Bonus opportunity

Benefits package: medical, dental, and

Vision

401k with employer matching

Paid time off

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Collections Representative to join our growing customer service team. This work-from-home role focuses on contacting consumers to secure overdue payments on student loan accounts and ensuring compliance with applicable laws.

Candidates should have 2+ years in student loan collections, FDCPA knowledge, and strong phone etiquette. A high-speed internet connection and a quiet workspace are required.

Qualifications

• High School diploma or equivalent.
• Access to high-speed internet required.
• 2+ years' experience with Tuition or Private Student Loan Collections.
• FDCPA knowledge.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time; accurate information over the phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts. Each call is unique.
• Ensure all work complies with company policies and federal, state, and local collections laws.

Skills

Phone etiquette

Negotiation skills

Customer service

Problem solving

Multitasking

Confidentiality

Effective phone communication

FDCPA knowledge

Tuition loan collections experience

Internet access

Education

High School diploma or equivalent

Job description

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location

This is a remote/work from home position.

Compensation

$18-25/hour based on experience

Build Your Future!

Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications

• High School diploma or equivalent
• Access to high-speed internet required.
• 2+ years' experience with Tuition or Private Student Loan Collections
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.

For Remote Positions

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.