Collections Representative II

AmTrust Financial Services, Inc.; Cleveland (OH); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Job summary

AmTrust Financial Services Inc. is seeking a Collections Representative II to analyze policy details and data to determine the best action for unpaid balances.

The role targets timely resolution through payment, revision, write-off, or referral to external agencies while upholding AmTrust’s standards of service. You will collaborate across teams, review prior accounts, contact customers by email and phone, and guide them to payment options using a courteous, consultative approach.

Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong written and verbal communication skills with professional phone etiquette.
• Solid analytical skills with ability to organize data and documents with attention to detail.
• Ability to handle confidential information sensitively and discreetly.
• Preferred: 2+ years in insurance, financial, or sales industry; degree may be substituted with experience.

Responsibilities

• Collaborate with team members regarding process improvement and best practices.
• Research prior account history to identify patterns and hurdles in the collection process.
• Initiate email and phone communications to inform customers about outstanding balances and payment options.
• Use a softer approach to understand the customer's current situation and find solutions.
• Educate customers on the process to encourage future compliance.
• Maintain a real-time workbook/Excel file with notes, activities, and future actions.
• Enter information into multiple proprietary systems.
• Provide customer service support and balance resolution per SOPs.
• Work with internal teams such as premium audit, underwriting to resolve balances.
• Prepare, submit, and execute write-offs and settlement authorities.
• Take consultative approach to research, quickly problem solve, and provide viable solutions.
• Handle special projects as assigned.

Skills

Microsoft Office

Written communication

Verbal communication

Analytical skills

Confidential information handling

Insurance/financial sales experience

Education

BA or BS

Job description

Overview

The Collections Representative II is responsible for analyzing policy detailanddata to determine the best course of action forunpaidaged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral toexternalcollectionagencies. This position supports preservation of AmTrust’sVision, Missions, and Valuesby providing excellent levels of customer service and sound receivable solutions to all internal and external customers.

Responsibilities

• Collaborate with team members regarding process improvement and best practices

• Research prior account history to identify prior patterns and potential hurdlesin the collection process

• Initiate communication via emailand phonetopast and present customers to provide information on outstanding money owed and various payment options to resolve these balances.

• Utilize a softer approach that focuses on understanding the customers current situation and working together to come up with solutions.

• Educatecustomers on the process in hopes of changing future behaviors.

• Maintain a real time workbook/Excelfileincluding notes, activity, andfutureactions

• Utilize and enter information into multipleproprietary systems

• Provide customer service supportand balance resolution as outlined inthestandard operating procedures

• Work in partnershipwith internal businessessuch as the premium audit, underwriting,and others to resolveoutstandingbalances

• Preparation, submission and execution of write offand settlement authorities

• Taking a consultative approach to research and understand current situations, quickly problem solve, and provide viable solutions.

• Special projects as assigned

Qualifications

Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Effectivewritten and verbal communication skills including professional phone etiquette

• Solid analytical skills with ability to organize data and documents with attention to detail

• Challenging the norm and seeking ways to continuously improve the process.

• Ability to handle confidential information sensitively and discreetly

Preferred:

• 2+ years ofexperience in theinsurance, financial,or sales industry

• BA or BS. Education requirement may be substituted for experience on a year for year basis

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

The expected salary range for this role is $19.00-$24.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.