Accounts Receivable Representative II

AmTrust Financial Services, Inc.; Cleveland (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental

Life Insurance

FSA & DC

401k

Paid Time Off

Job summary

AmTrust Financial Services Inc. in Cleveland, OH is seeking an Accounts Receivable Representative II to support accurate and timely AR operations in a fast-paced environment.

You will handle phone and email inquiries, balance complex accounts, and assist with billing and policy disputes, while identifying process improvements. You will work onsite primarily and serve as a resource for junior staff, ensuring accuracy, quality service, and adherence to company standards.

Qualifications

• High school diploma or equivalent.
• Three to five years of accounts receivable experience.
• Ability to work efficiently in a high-volume environment and manage competing deadlines.
• Strong computer skills and ability to navigate multiple systems.
• Experience completing accounts receivable work accurately and consistently.
• Strong written, verbal, and customer service skills.
• Ability to use scanning equipment and other standard office tools.
• Onsite work 80% of the time.

Responsibilities

• Deliver responsive phone and email support to customers, agents, and internal partners.
• Process and balance transactional activity for large or complex client accounts with accuracy.
• Assist with complex billing, payment, and policy dispute issues.
• Identify opportunities to improve workflows and update AR procedures.
• Investigate discrepancies with internal departments and bring issues to resolution promptly.
• Handle escalated matters independently and drive effective outcomes.
• Provide guidance to entry-level staff as a resource.
• Stay informed about market conditions and business needs affecting work.
• Perform additional related duties and overtime as required.

Skills

Accounts receivable

Customer service

Strong computer skills

Communication

Attention to detail

Time management

Education

High school diploma

Bachelor's degree

Tools

Scanning equipment

Office software

Job description

Overview

The Accounts Receivable Representative II plays a key role in supporting accurate and timely accounts receivable operations. This position performs financial, administrative, and clerical work in a fast-paced, high-volume environment while helping ensure quality, efficiency, and strong service for both internal and external customers. In addition to handling day-to-day responsibilities, this role supports process improvements, helps resolve more complex issues, and serves as a resource for less experienced team members. The individual in this position is expected to demonstrate sound judgment, strong organizational skills, and a commitment to AmTrust’s mission, values, and service standards.

Responsibilities

• Deliver responsive phone and email support to customers, agents, and internal business partners.
• Process and balance transactional activity for large or complex client accounts with accuracy and attention to detail.
• Assist with complex billing, payment, and policy dispute issues involving agents, insureds, and underwriters.
• Identify opportunities to improve workflows and support updates to accounts receivable procedures and practices.
• Partner with internal departments to investigate discrepancies and bring issues to resolution in a timely manner.
• Handle escalated matters independently and help drive effective outcomes.
• Support team operations by serving as a knowledgeable resource for entry-level staff when needed.
• Remain informed about market conditions, operational changes, and business needs that may affect the work.
• Perform additional related duties and overtime assignments as business needs require.

Qualifications

Required

• High school diploma or equivalent.
• Three to five years of accounts receivable experience.
• Ability to work efficiently in a high-volume environment and manage competing deadlines.
• Strong computer skills, including the ability to navigate multiple systems effectively.
• Experience completing accounts receivable work accurately and consistently.
• Strong written, verbal, and customer service skills.
• Ability to use scanning equipment and other standard office tools.
• Ability to work onsite 80% of the time, based on business needs.

Preferred

• Bachelor’s degree.
• Accounts receivable experience within the insurance industry.

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This job description provides a general summary of the position and is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, and AmTrust reserves the right to revise this job description at any time

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.