Collections Representative I

Segra; Columbia (SC); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition and gym reimbursements

Vacation/PTO and holidays

Volunteer days, parental leave

Legal, accidental, hospital indemnity,

identify theft, pet insurance

Job summary

Segra is seeking a qualified Collections Representative I to join our team in a hybrid role. The position is based in the United States and focuses on contacting customers with past-due balances to arrange payment and resolve billing issues.

The role requires a high school diploma or GED, at least 1 year in collections or customer service, and strong communication and problem-solving skills. We offer a robust benefits package and a flexible hybrid work arrangement.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 1 year of experience in collections and customer service is required.
• Telecommunications industry is strongly preferred.
• Analytical, meets deadlines, detail-oriented, independent, strong communication and problem-solving skills; basic CRM and MS Office knowledge.

Responsibilities

• Contact customers with past-due balances to arrange payment.
• Resolve billing issues and ensure customer satisfaction.

Skills

Analytical

Meet deadlines

Attention to detail

Independent work

Strong communication

Problem-solving

Education

High school diploma or GED

Associate degree

Tools

CRM system

Microsoft Office

Job description

Segra is searching for a qualified and experienced Collections Representative I to join us in a full-time capacity. This person must be in one of the following office locations: Waynesboro, VA; Charlotte, NC; Kansas City, MO; Columbia, SC.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week. Office locations: Waynesboro, VA; Charlotte, NC; Kansas City, MO; Columbia, SC.

Role Overview:

The Collections Representative I is an entry-level position responsible for contacting customers with past-due balances to arrange payment, resolve billing issues, and ensure customer satisfaction. This role serves as a foundational step in understanding collections operations and company policies.

Qualifications:

• High school diploma or GED required; associate degree preferred.
• Minimum of 1 year of experience in collections and customer service is required.
• Telecommunications industry is strongly preferred.
• Analytical, Ability to meet deadlines, Attention to Detail, Ability to work Independently, Strong Communication skills, Problem-solving skills, Basic knowledge of Microsoft Office and CRM system

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$17.43 - $21.79/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.