Collections Representative (Banking / Credit Union / Mortgage)

TEKsystems; Benton Harbor (MI); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance (Blue Cross Blue Sh"

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid Community Service Day

Parental Leave

Tuition Reimbursement

Annual apparel allowance

Job summary

TEKsystems is seeking a Collections Specialist (Mortgage Servicing) for a direct-hire, permanent role in Buchanan, MI, with a hybrid schedule. The position supports members through mortgage delinquency and resolution, coordinating with internal partners and attorneys to resolve accounts.

The ideal candidate has 3+ years in mortgage collections within financial services, strong customer service, and the ability to work across multiple systems while ensuring regulatory compliance.

Qualifications

• 3+ years of collections experience within a Credit Union, Bank, Mortgage Servicer, or Financial Services organization.
• Experience managing delinquent mortgage accounts
• Strong customer service and communication skills
• Ability to work independently and manage multiple deadlines
• Comfortable navigating multiple computer systems and applications
• Strong attention to detail in a regulated financial environment

Responsibilities

• Manage delinquent residential mortgage accounts through the collection lifecycle
• Contact members to discuss payment options and establish repayment arrangements
• Support loss mitigation and workout plan activities
• Coordinate foreclosure-related processes with attorneys and legal partners
• Assist with bankruptcy proceedings and related account management
• Manage deceased member accounts and estate-related claims
• Maintain thorough documentation and account records
• Ensure compliance with banking regulations, policies, and servicing guidelines
• Partner with attorneys, title companies, and internal departments to resolve complex account situations
• Work across multiple servicing, lending, and collections systems

Skills

Customer service

Communication

Independence

Time management

Multisystem navigation

Attention to detail

Job description

• Onsite: Tuesday, Wednesday & Thursday

Collections Specialist (Mortgage Servicing)

Direct Hire | Permanent Opportunity | Hybrid Schedule | Branch Location: Buchanan, MI

Are you an experienced mortgage collections professional looking for a stable, long-term opportunity with an employee-focused organization? A highly respected Credit Union is seeking a Collections Specialist to join their team and play a key role in supporting members through the mortgage delinquency and resolution process.

This is a direct hire opportunity offering excellent benefits, work-life balance, and a hybrid work schedule.

Position Details

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Work Arrangement: Hybrid

• Work From Home: Monday & Friday
• Onsite: Tuesday, Wednesday & Thursday

Compensation: Competitive and flexible based on experience

Employment Type: Direct Hire (Permanent from Day One)

What You'll Do

As a Collections Specialist, you'll manage delinquent mortgage and consumer loan accounts while working closely with members and internal partners to identify solutions and resolve account issues.

Key Responsibilities Include

• Managing delinquent residential mortgage accounts throughout the collection lifecycle
• Contacting members to discuss payment options and establish repayment arrangements
• Supporting loss mitigation and workout plan activities
• Coordinating foreclosure-related processes with attorneys and legal partners
• Assisting with bankruptcy proceedings and related account management
• Managing deceased member accounts and estate-related claims
• Maintaining thorough documentation and account records
• Ensuring compliance with banking regulations, policies, and servicing guidelines
• Partnering with attorneys, title companies, and internal departments to resolve complex account situations
• Working across multiple servicing, lending, and collections systems

What We're Looking For

Required Qualifications

• 3+ years of collections experience within a:
  • Credit Union
  • Bank
  • Mortgage Servicer
  • Financial Services organization
• Experience managing delinquent mortgage accounts
• Strong customer service and communication skills
• Ability to work independently and manage multiple deadlines
• Comfortable navigating multiple computer systems and applications
• Strong attention to detail in a regulated financial environment

Preferred Experience

Ideal candidates will have hands-on experience with:

• Mortgage delinquency management
• Payment arrangements and repayment plans
• Loss mitigation activities
• Foreclosure coordination
• Bankruptcy processing and support
• Attorney and legal partner communication
• Estate and deceased member account resolution

Ideal Candidate Profile

You may be a strong fit if you have experience working as a:

• Mortgage Collections Specialist
• Mortgage Servicing Specialist
• Loss Mitigation Representative
• Foreclosure Specialist
• Default Management Specialist
• Mortgage Recovery Representative
• Credit Union Collections Specialist
• Banking Collections Representative

Outstanding Benefits Package

Employees Enjoy a Comprehensive Benefits Package That Includes

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) with up to $2,000 annual employer contribution
• Flexible Spending Accounts (FSA)
• 401(k) With
  • Up to 5% company match after one year
  • Additional 5% employer contribution after one year

152 Hours of PTO Annually

Paid Community Service Day

4 Weeks Paid Parental Leave

Wellness Reimbursement up to $750 annually

Employee Assistance Program (EAP)

Tuition Reimbursement

$100 Annual Company Apparel Allowance

Domestic Partner Benefits

Benefits generally become effective on the first of the month following your start date.

Why Join?

This is an excellent opportunity to join a well-established Credit Union that values its employees, promotes work-life balance through a hybrid schedule, and offers long-term career stability. If you have mortgage collections experience and enjoy helping members navigate challenging financial situations while delivering exceptional service, we'd love to hear from you.

Job Type & Location

This is a Permanent position based out of Benton Harbor, MI.

Pay And Benefits

The pay range for this position is $49920.00 - $52000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical Insurance through Blue Cross Blue Shield for employees and eligible family members. Dental Insurance through Guardian Dental. Vision Insurance through EyeMed. Company-paid Life Insurance at 2x annual salary, plus spouse and child life insurance coverage. Company-paid Short-Term Disability and Long-Term Disability coverage. Health Savings Account (HSA) with up to $2,000 annual employer contribution. Flexible Spending Account (FSA) available for healthcare and dependent care expenses. 401(k) Plan with: Up to 5% company match after one year of service. Additional 5% employer contribution after one year of service. 152 hours of Paid Time Off annually (prorated during the first year). Paid Community Service Day with up to 8 hours of paid volunteer time. Paid Parental Leave of 4 weeks for birth or adoption after one year of service. Wellness Reimbursement of up to $750 annually for gym memberships, health coaching, or dietitian services. Thrive Wellness Program with incentives for participation in wellness activities. Employee Assistance Program (EAP) available for employees and family members. Tuition Reimbursement available after one year of service. $100 annual company logo wear allowance. Domestic Partner Benefits available for eligible partners. Benefits generally become effective on the first of the month following the employee's start date.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in Benton Harbor,MI.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.