$17/hr Hybrid Customer Service Role

TEKsystems; Detroit (MI); Híbrido; USD 35.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation

Descripción de la vacante

TEKsystems is hiring a Mortgage Servicing Customer Service Representative in Detroit, MI. The role handles inbound calls, assists with mortgage payments, escrow, and insurance, and serves as the main contact for borrowers and institutions.

You will research inquiries across systems and document interactions per policy. Ideal candidates have at least 1 year of customer service, with call center experience preferred.

Formación

• At least 1 year of recent customer service experience.
• Call center experience is preferred.
• Front desk or administrative experience may be considered.
• Retail or food service experience alone does not meet the experience requirement.
• Comfortable working on a Windows PC and navigating multiple software applications.
• Strong verbal and written communication skills.
• Comfortable handling phone calls throughout the workday and following up by email when needed.
• Reliable transportation and ability to work on-site as required.

Responsabilidades

• Handle inbound customer calls and document interactions according to policy.
• Serve as main contact for mortgage servicing inquiries from borrowers, agents, and institutions.
• Assist customers with mortgage payments, escrow, insurance, and other servicing matters.
• Research inquiries using multiple systems and record interactions accurately.
• Provide timely, accurate, and professional service while meeting quality and compliance standards.
• Communicate professionally with borrowers, insurers, and financial institutions.
• Deliver a positive customer experience through empathy and clear communication.

Conocimientos

Customer service

Call center

Communication

Windows PC

Phone handling

Descripción del empleo

Mortgage Servicing Customer Service RepresentativeResponsibilities

• Handle approximately 4560 inbound customer calls per day, depending on business needs, with calls averaging approximately 27 minutes.

• Serve as a primary point of contact for mortgage servicing inquiries from borrowers, insurance agents, and financial institutions.

• Assist customers with questions related to mortgage payments, escrow accounts, homeowners insurance coverage, and other servicing matters.

• Research customer inquiries using multiple systems and accurately document interactions according to established policies and procedures.

• Provide timely, accurate, and professional customer service while meeting quality, productivity, and compliance expectations.

• Communicate professionally with borrowers, insurance providers, and financial institutions.

• Deliver a positive customer experience through professionalism, empathy, and effective communication.

Required Qualifications

• At least 1 year of recent customer service experience.

• Call center experience is preferred.

• Front desk or administrative experience may be considered.

• Retail or food service experience alone does not meet the experience requirement.

• Comfortable working on a Windows PC and navigating multiple software applications.

• Strong verbal and written communication skills.

• Comfortable handling phone calls throughout the workday and following up by email when needed.

• Reliable transportation and ability to work on-site as required.

Preferred Qualifications

• 1+ years of call center experience

• Previous mortgage or insurance experience

Job Type & Location

This is a Contract to Hire position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Detroit,MI.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.