Collections Representative

TEKsystems; Troy (MI); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Wellness allowance ($500/year)

On-site cafeteria

Generous PTO and holidays

Job summary

TEKsystems in Troy, MI is seeking a Collections Specialist for a contract-to-hire role. Training is on-site for 1–2 months, then a hybrid schedule (2–3 days on-site, remaining days remote based on performance).

The position involves high-volume collections, negotiation, and customer service with the goal of long-term career growth. The role requires 2–3 years of outbound collections experience, familiarity with FDCPA, strong negotiation and communication skills, and the ability to work

Qualifications

• Minimum 2-3 years of First-Party Collections experience with a strong emphasis on outbound calling.
• Familiarity with collection laws and regulations, including the FDCPA.

Responsibilities

• Make an average of 80+ outbound collection calls daily to recover past-due balances.
• Manage a portfolio of approximately 200 to 600 accounts per week.
• Handle inbound calls from collection email campaigns.
• Contact customers via phone and email regarding outstanding balances.
• Negotiate payment arrangements and settlements.
• Document interactions in CRM and spreadsheets.
• Perform account research to identify payment solutions.
• Submit daily activity and collection reports.
• Maintain compliance with policies and regulations.

Skills

Outbound calls

Negotiation

FDCPA knowledge

Verbal communication

Written communication

Remote adaptability

Organizational skills

Independent work

Tools

Google Workspace

Job description

Collections Specialist Schedule: Monday - Friday, 9:00 AM - 6:00 PM

Training Schedule: 8:00 AM - 4:30 PM

Work Arrangement: On-site during training, then Hybrid (2-3 days on-site, remaining days remote based on performance)

Overtime: Available but not required

Are you a motivated collections professional who thrives on problem-solving, negotiation, and driving results? We are seeking an experienced Collections Specialist to join a growing team focused on recovering outstanding balances while providing exceptional customer service.

This is a contract-to-hire opportunity for candidates seeking long-term career growth within a stable and expanding organization.

Position Overview As a Collections Specialist, you will manage a high-volume portfolio of business accounts, proactively contacting customers to collect outstanding balances, negotiate settlements, and resolve payment issues. The ideal candidate is resilient, self-motivated, and comfortable navigating challenging conversations while maintaining professionalism.

Key Responsibilities

• Make an average of 80+ outbound collection calls daily to recover past-due balances.
• Manage a portfolio of approximately 200 to 600 accounts per week.
• Handle inbound calls generated from collection email campaigns.
• Contact customers via phone and email regarding outstanding balances.
• Negotiate payment arrangements and settle accounts when appropriate.
• Document customer interactions and account activity within the CRM system and spreadsheets.
• Conduct account research and investigations to identify payment solutions.
• Generate and submit daily activity and collection reports.
• Maintain compliance with company policies and collection regulations.
• Perform additional duties as assigned by management.

Required Qualifications

• Minimum 2-3 years of First-Party Collections experience with a strong emphasis on outbound calling.
• Working knowledge of collection laws and regulations, including the FDCPA and its purpose.
• Strong negotiation, investigation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to persuade customers and successfully collect balances over the phone.
• Strong listening skills and the ability to navigate difficult conversations professionally.
• Highly self-motivated with the ability to work independently in a remote environment.
• Strong multitasking and organizational abilities.
• Ability to hardwire internet equipment when working remotely.

Preferred Qualifications

• Merchant services collections experience
• Business-to-business (B2B) collections experience
• Sales or negotiation experience
• Experience using Google Workspace (Google Docs, Sheets, Gmail, etc.)

Work Environment & Flexibility

• Fully on-site for the first 1-2 months of training.
• Upon successful completion of training and achievement of attendance, quality, and performance expectations, employees may transition to a hybrid schedule:
• 2-3 days on-site
• Remaining days remote
• Candidates must be flexible to work the training schedule and rotating shifts during onboarding.

What We Offer Career Growth Opportunities

• Senior Collector
• Trainer
• Supervisor
• Manager
• Risk Department opportunities

Outstanding Benefits

• Comprehensive benefits package
• Generous PTO and holiday schedule
• Flexible work environment
• On-site cafeteria
• $500 annual wellness allowance that can be used toward:
  • Gym memberships
  • Therapy
  • Wellness programs
  • Spa services
  • Other health and mental well-being expenses

Bonus & Incentive Program (Available after permanent conversion)

• In addition to base compensation, employees may qualify for a lucrative incentive program:
• Collection Performance Bonus
• Eligibility begins after collecting at least $30,000
• Three-tier commission and bonus structure
• Top performers regularly earn $2,000 - $3,000+ per month
• Top 5% of performers may earn up to $10,000+ per month in additional incentives
• Quality Bonus
• Based on audited calls and performance reviews
• Earn $150 - $300 per month
• Team Goal Bonus
• Additional $150 - $300 per month when team performance goals are achieved

Ideal Candidate

We're looking for someone who is confident, driven, and persistent. The successful candidate enjoys overcoming objections, solving problems, and helping customers resolve outstanding balances while maintaining professionalism and compliance.

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy, MI.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.