Collections Representative

TEKsystems; Fort Worth (TX); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident

Hospital 401(k) Retirement Plan PreTax

Life Insurance (Voluntary Life & AD&D)

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

TEKsystems is seeking an experienced Collections Representative for a Contract-to-Hire role in Fort Worth, TX. This hybrid position focuses on post-charge-off recovery, skip tracing, and account resolution, with training onsite for 3-4 weeks.

The ideal candidate has 2+ years in collections, knowledge of auto finance, and strong analytical, communication, and organizational skills. Expect a collaborative, business-casual environment with on-site and remote work balance.

Qualifications

• 2+ years of professional work experience.
• 1+ year of collections experience preferred.
• Auto collections experience strongly preferred.
• Experience with skip tracing, debt collection, accounts receivable, or recovery activities.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office.
• Excellent analytical, problem-solving, and organizational skills.
• High attention to detail.

Responsibilities

• Manage post charge-off and deficiency accounts.
• Handle inbound calls related to payments, payoffs, and account resolution.
• Investigate and locate customers and collateral through skip tracing and research tools.
• Negotiate payment arrangements and settlement options.
• Work closely with vendors, attorneys, and internal departments to resolve accounts.
• Review and process documentation, invoices, and account updates.
• Analyze account information and recommend recovery strategies.
• Maintain accurate records while ensuring compliance with company policies.

Skills

Customer service

Communication

Microsoft Office

Analytical skills

Problem solving

Organizational skills

Tools

Microsoft Office

Job description

Fort Worth, TX (Hybrid)

$25-$26/hour

Contract-to-Hire | 12-Month Assignment

We are seeking an experienced Collections Representative to join a growing financial services team. This role is ideal for someone with a background in collections, account resolution, skip tracing, or auto finance who enjoys problem solving, research, and helping drive successful account recovery outcomes.

Key Responsibilities

• Manage post charge-off and deficiency accounts
• Handle inbound calls related to payments, payoffs, and account resolution
• Investigate and locate customers and collateral through skip tracing and research tools
• Negotiate payment arrangements and settlement options
• Work closely with vendors, attorneys, and internal departments to resolve accounts
• Review and process documentation, invoices, and account updates
• Analyze account information and recommend recovery strategies
• Maintain accurate records while ensuring compliance with company policies

Qualifications

• 2+ years of professional work experience
• 1+ year of collections experience preferred
• Auto collections experience strongly preferred
• Experience with skip tracing, debt collection, accounts receivable, or recovery activities
• Strong customer service and communication skills
• Proficiency with Microsoft Office
• Excellent analytical, problem-solving, and organizational skills
• High attention to detail

Work Environment

• Hybrid schedule after training and productivity review
• Approximately 50% onsite and 50% remote
• Training lasts 3-4 weeks and is conducted onsite Monday-Friday, 8:00 AM to 5:00 PM
• Business casual work environment

Additional Information

• Contract-to-hire opportunity
• Approximately 10-15 calls per day
• Opportunity to work in a collaborative, team-oriented environment
• Excellent opportunity for candidates with collections, recovery, auto finance, repossession support, or skip tracing experience

Job Type & Location

This is a Contract to Hire position based out of FORT WORTH, TX.

Pay And Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical
• dental & vision Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability Health Spending Account (HSA)
• Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in FORT WORTH,TX.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.