Collections Representative

Pathtivity, LLC; Carrollton (TX); On-site; Full time

Benefits offered by this job

Laidback, casual, and fun office environment

Excellent commission potential

Career advancement opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off and Holiday Pay

Job summary

A company providing financial assistance is seeking a motivated Collections Associate to help customers obtain financial assistance by offering exceptional customer service. This full-time role is located in Carrollton, Texas, and offers paid training, excellent commission potential, and a laidback office environment. Candidates should possess strong verbal communication skills and preferably have at least one year of collections or call center experience. Additionally, bilingual candidates are a plus.

Qualifications

• 1 year of collection or call center experience strongly preferred.
• Hospitality Industry experience a plus.
• Bilingual candidates a plus.

Responsibilities

• Receive inbound and make outbound calls collecting outstanding receivables.
• Provide exceptional customer service by answering inquiries and addressing customer concerns.
• Advise customers on necessary actions for debt repayment.
• Meet production goals and maintain professional relationships.

Skills

Excellent verbal communications skills

Strong active listening

Negotiation and persuasion skills

Problem analysis and resolution

Ability to work under pressure

Proficient in Word, Excel, Outlook, and PowerPoint

Education

High School Diploma or Equivalent

Job description

Description

We are growing and looking to expand our Collections team. We provide paid training and opportunities for growth and advancement.

IQVentures is looking for a motivated collections associate who is looking to help people with obtaining financial assistance by providing excellent customer service while assisting customers with repaying their debt. This position works with a department of highly motivated and successful agents who take pride in their work.

Pay:

base pay per hour plus monthly commission up to $3,000

Sign on bonus for experienced collectors

Schedule

Rotating schedule within our Contact Center hours- 1 late night per week and 1-2 Saturdays per month: Contact Center hours are Monday - Saturday 8:00am to 8:00pm Central.

Location

This is a full time position located on-site in our Carrollton, Texas office.

Responsibilities:

• Receive inbound and make outbound calls collecting outstanding receivables.
• Provide exceptional customer service by answering general inquires, invoice questions, and addressing customer concerns.
• Contact and notify customers of delinquent accounts by telephone to solicit payment.
• Locate and monitor overdue accounts, using a variety of systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Meet Production Goals: Promise to pays, dollars collected, individual, team and/or department goals.
• Perform all tasks in compliance with company policies and procedures.
• Develop and maintain positive, professional relationships with peers, and customers.

Requirements

Skills:

• Excellent verbal communications skills with the ability to make quick, accurate and appropriate decisions.
• Strong active listening, negotiation and persuasion skills
• Ability to analyze problems and resolve in a timely manner.
• Ability to read and write clear and understandable instructions.
• Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems.
• Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly.
• Working knowledge of Word, Excel, Outlook and PowerPoint.

Experience and Education:

• High School Diploma or Equivalent
• 1 year of collection or call center experience strongly preferred.
• Hospitality Industry experience a plus.
• Bilingual candidates a plus

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time.

We Offer:

• Laidback, casual, and fun office environment
• Excellent commission potential
• Career advancement opportunities

Our Benefits Include*:

• Medical, dental, and vision insurance coverage available on your date of hire
• 401(k) after 90 days with Company match and immediate vesting
• Health Care Savings Accounts with Company contribution
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, and critical illness
• Paid Time Off and Holiday Pay
• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Diverse Culture and Inclusive Environment

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

IQ Ventures is an Equal Opportunity Employer.