Collections Specialist

creditsystemsintl; Fort Worth (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k)

PTO + Holidays

Casual dress & team-oriented environment

Job summary

Credit Systems International, Inc. is looking for Collections Specialists to join their team in Fort Worth, TX. This onsite position offers $17–$19/hour with uncapped monthly bonuses and various benefits including medical and 401(k).

Ideal candidates are goal-driven with strong communication skills, capable of handling customer conversations professionally and effectively. Responsibilities include managing delinquent accounts, negotiating payments, and maintaining detailed records.

Qualifications

• Strong communication and negotiation skills are essential.
• Experience in a customer service or collections environment is a plus.
• Basic computer skills and typing speed above 35 WPM required.

Responsibilities

• Communicate with consumers regarding delinquent accounts.
• Negotiate payment solutions and resolve account balances.
• Document all interactions accurately in the system.

Skills

Strong communication and negotiation skills

Comfortable in a fast-paced environment

Basic computer skills + 35+ WPM typing

Bilingual (Spanish/English)

Education

High School Diploma or equivalent

Job description

Collections Specialist (Onsite)
Fort Worth, TX
Monday–Friday | No Weekends | No Evenings
$17–$19/hour + Uncapped Bonus

Now Hiring for Our Next Training Class Starting July 6, 2026!

Credit Systems International, Inc. is hiring Collections Specialists to join our onsite team in Fort Worth. If you’re goal-driven, a strong communicator, and confident navigating customer conversations, this is a great opportunity to grow with a stable, team-focused company.

What You’ll Do

• Communicate with consumers regarding delinquent accounts via phone and digital channels
• Negotiate payment solutions and help resolve account balances
• Document all interactions accurately in the system
• Meet performance, productivity, and quality goals
• Follow FDCPA, FCRA, and company compliance standards

What We’re Looking For

• High School Diploma or equivalent
• Strong communication and negotiation skills
• Comfortable in a fast-paced, goal-oriented contact center environment
• Ability to handle a high volume of inbound and outbound interactions
• Basic computer skills + 35+ WPM typing
• Reliable attendance and professionalism
• Experience using AI tools or digital technologies in a customer service or collections environment is a plus

Success in this role includes:

• Handling objections and navigating difficult conversations with confidence
• Negotiating payment arrangements effectively
• Strong active listening and problem-solving skills
• Maintaining professionalism and empathy in challenging situations

Preferred (not required):

• Bilingual (Spanish/English)
• Customer service or collections experience

Pay & Benefits

• $17–$19/hour (based on experience)
• Uncapped monthly bonus
• Attendance bonuses
• Medical, Dental, Vision, Life Insurance
• 401(k)
• PTO + Holidays
• Casual dress & team-oriented environment

Apply today to be considered for our next onboarding class beginning July 6, 2026.