Collections Representative

Suburban Propane; Butler (Butler County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Collections Representative, where your role will be pivotal in delivering exceptional customer service and resolving delinquent accounts. You'll engage in various collection activities, manage customer accounts, and collaborate with the Customer Service Center to ensure accurate information. With a commitment to employee wellbeing, this organization offers competitive pay, a robust benefits package, and opportunities for career development. Be part of a team that values diversity and inclusion while making strides toward a sustainable energy future.

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Employee training program

Disability and life insurance

Employee recognition program

Tuition assistance program

Propane discounts

Qualifications

• 1-2 years of collections experience preferred.
• High School diploma or equivalent training required.

Responsibilities

• Initiate collection activities on past due accounts.
• Process credit card payments and maintain account information.
• Analyze accounts receivable information and produce aging reports.

Skills

Customer Service

Collections Management

Account Management

Dispute Resolution

Education

High School diploma or GED

Job description

Overview

We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.

Responsibilities

• Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Resolve all dispute cases to a mutual satisfactory end between the customer and company
• Analyze accounts receivable information to determine priority and produce aging reports

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts, and more!

For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/ .

Qualifications

• High School diploma, GED or equivalent training and experience
• A minimum of 1 - 2 years of collections experience preferred

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit www.suburbanpropane.com.

It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster