Collections & Payments Negotiator (Full-Time)

Western-Mercantile-Agency; Coos Bay (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Western Mercantile Agency, Inc. is seeking a full-time Collector to join our team in Oregon. You will contact consumers to arrange payments, perform skip-tracing to locate individuals, and work in a fast-paced, office-based setting with strong emphasis on accuracy and customer service.

The role requires excellent written and verbal communication, attention to detail, and a proactive, goal-driven mindset. The position offers on-site work hours, a starting wage of $18.85 per hour with a raise

Qualifications

• 1 year of verified general office experience.
• Strong computer proficiency, including internet research and navigation.
• Excellent written and verbal communication skills.

Responsibilities

• Contact consumers to arrange payments and conduct skip-tracing to locate individuals.
• Use phone and internet tools to find the right contact and negotiate payment terms.
• Review account data and ask relevant questions to overcome objections and secure payments.
• Accurately document all call outcomes, new information, and notes within our system.
• Manage multiple account queues throughout different stages of the collection process.
• Ensure full compliance with federal, state, and company regulations and policies.
• Work on-site in an office environment, handling phone calls, data entry, and digital information daily.

Skills

Office experience

Computer proficiency

Communication skills

Job description

Western Mercantile Agency, Inc. is seeking a full-time Collector to join our team in Oregon. You will contact consumers to arrange payments, perform skip-tracing to locate individuals, and work in a fast-paced, office-based setting with strong emphasis on accuracy and customer service.

The role requires excellent written and verbal communication, attention to detail, and a proactive, goal-driven mindset. The position offers on-site work hours, a starting wage of $18.85 per hour with a raise