Collections Manager / Billing Office Manager

SSM Health; Camp Hill (Cumberland County); On-site; USD 60,000 - 80,000; Full time

Job summary

SSM Health is seeking a Collections Manager to oversee patient billing and collections in a dynamic healthcare environment. This role requires strong management skills and a deep understanding of central business office functions, ensuring timely and accurate billing processes. The ideal candidate will enjoy a work-life balance supported by comprehensive employee benefits and a positive working environment.

Benefits

Paid Time Off (PTO) and Extended Illness Days (EID)

Health, Dental, and Vision Insurance

401(k) retirement plan with company match

No Required Weekends

Qualifications

• Minimum of 5 years experience in patient accounting with knowledge of CBO functions.
• 2-3 years successful supervisory experience required.
• Expected to have communication, management, and leadership skills.

Responsibilities

• Manages patient billing, filing, cashiering, and insurance verification.
• Develops quality assurance controls for billing cycles.
• Coordinates with Credit and Collection staff on patient insurance evaluation.

Skills

Communication

Management

Leadership

Analytical Skills

Project Management

Education

High school diploma or equivalent

Bachelor’s Degree in Accounting, Healthcare Management or Business

Tools

PC proficiency in word processing and spreadsheet applications

Job description

Overview

Collections Manager

ON-SITE

BONUS ELIGIBLE

The Central Business Office Collections Manager coordinates and oversees the overall functions of patient billing, cashiering, patient accounts file maintenance, and claims and collections of patient bills under the general direction of the Director CBO. The position develops, implements, monitors and updates work flow standards, policies and procedures to ensure the productivity, accuracy and timeliness of CBO functions. The position also provides analysis and project management support to the Associate Director.

Responsibilities

• Manages and directs the patient billing, filing, cashiering, insurance verification, admitting and collection of the CBO.
• Develops and implements quality assurance and controls to ensure appropriate submission, billing, billing cycles, and payment cycles in accordance with established procedures and third-party requirements.
• Assists in the establishment and maintenance of electronic claim submission capabilities.
• Coordinates with Credit and Collection staff the evaluation of patients’ insurance coverage to determine benefits’ status.
• Monitors controls on insurance verification and benefits for admissions.
• Maintains awareness of current reimbursement policies and procedures of third-party and private insurance payors.
• Provides appropriate internal controls over accounts receivable and cash receipts function.
• Maintains records, reports, files, and other documentation as required by Federal and State laws.
• Recognizes and identifies areas where existing policies and procedures require change, or where new ones need to be developed, to maximize quality and productivity of the CBO’s functions.
• Schedules and evaluates the work of assigned staff members.
• Assists with miscellaneous projects and reports as requested.
• Supports the mission and direction of Select Medical Corporation.

Qualifications

Required Qualifications:

• High school diploma or equivalent
• Minimum of 5 years experience in patient accounting with general knowledge of central business office functions including accounting systems, credit, record maintenance, admissions, insurance bills and collections and budgets.
• Superior communication, management and leadership skills with 2-3 years successful supervisory experience.

Preferred Qualifications:

• Strong management, training, motivational and coaching skills.
• PC proficiency in word processing and spreadsheet applications.
• Excellent analytical and project management skills.
• Bachelor’s Degree in Accounting, Healthcare Management or Business is preferred but not required.

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Working Conditions/PhysicalDemands:

• Office Environment
• Sitting for extended periods of time
• Ability to lift weight up to 35 lbs.

Equal Opportunity Employer/including Disabled/Veterans