Collections Manager

HOATalent; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off and holidays

Retirement plan options

Professional development opportunities

Job summary

HOATalent, on behalf of Creative Management Company (CMC), seeks an experienced Collections Manager in Houston, TX. The role focuses on delinquent HOA accounts, coordinating collections, and supporting closings and ownership transfers.

Ideal candidates have 3+ years in collections (HOA/real estate preferred), strong negotiation and communication skills, and familiarity with HOA legal processes and state regulations. This is an on-site role offering comprehensive benefits.

Qualifications

• 3+ years of collections experience, HOA/PM/real estate preferred.
• Experience in real estate closings, escrow or title coordination preferred.
• Knowledge of HOA assessment collections, liens, and foreclosures.
• Understanding of Fair Debt Collection Practices and state laws.
• Strong verbal and written communication skills.
• Detail-oriented and highly organized.
• Proficient in Microsoft Office; Vantaca HOA software experience a plus.

Responsibilities

• Manage delinquent homeowner accounts and oversee the collections process.
• Communicate with homeowners regarding past-due balances and payment arrangements.
• Coordinate with attorneys, management teams, and board members on collection actions.
• Review aging reports and maintain accurate account records.
• Monitor compliance with HOA laws, governing documents, and policies.
• Negotiate payment plans and document agreements.
• Prepare and present collection status reports to HOA boards.
• Work with accounting to reconcile accounts and payments.
• Ensure timely processing of notices and legal documentation.
• Respond to homeowner inquiries and disputes professionally.
• Coordinate aspects of property sales closings and deed transfers as needed.
• Prepare resale certificates in accordance with requirements.
• Communicate with title and tax companies regarding closings and payoffs.
• Set up new owner accounts and coordinate utilities for buyers.
• Process refunds and respond to realtor/lender/appraisal inquiries.
• Track occupancy and inspection data for quarterly reports.

Skills

Collections management

Communication

Negotiation

Record keeping

HOA knowledge

Education

High school diploma

Tools

Microsoft Office Suite

Vantaca HOA software

Job description

HOATalent is hiring on behalf of Creative Management Company (CMC)

Role: Collections Manager Location: Houston, TX Salary: $50,000 - $65,000/yr

Role Overview:

We are seeking an experienced and detail-oriented Collection Manager to oversee delinquent homeowner accounts, manage the collections process for multiple homeowners' associations (HOAs), and support property sales closings and ownership transfers. The ideal candidate will have strong communication, negotiation, and organizational skills, with a solid understanding of HOA governing documents, assessment collections, closing coordination, and compliance requirements.

Requirements

Key Responsibilities:

• Manage delinquent homeowner accounts and oversee the collections process from initial notices through legal escalation.
• Communicate professionally with homeowners regarding past‑due balances, payment arrangements, and account status.
• Coordinate with attorneys, management teams, and board members regarding collection actions, liens, and foreclosure processes.
• Review aging reports and maintain accurate account records.
• Monitor compliance with state laws, HOA governing documents, and company policies related to collections.
• Negotiate payment plans and document agreements.
• Prepare and present collection status reports to HOA boards and leadership.
• Work closely with accounting departments to reconcile accounts and payments.
• Ensure timely processing of notices, demand letters, and legal documentation.
• Respond to homeowner inquiries and disputes in a professional and timely manner.
• Coordinate aspects of property sales closings and deed transfers as needed.
• Prepare and process resale certificates in accordance with association and company requirements.
• Communicate with title and tax companies regarding closings, payoffs, and ownership transfers.
• Set up new owner accounts and coordinate utility setup information for incoming buyers.
• Process utility or maintenance refunds due to sellers and respond to realtor, lender, and appraisal inquiries.
• Track and update owner occupancy and inspection information for quarterly management reports.

Qualifications:

• Minimum of 3 year of collections experience, preferably in HOA, property management, real estate, or related industries.
• Previous experience in real estate closings, escrow, title, or administrative coordination preferred.
• Knowledge of HOA assessment collections, liens, and foreclosure procedures preferred.
• Strong understanding of Fair Debt Collection Practices and applicable state regulations.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage sensitive situations with professionalism and discretion.
• Proficiency in Microsoft Office Suite; Vantaca HOA software experience a plus.
• High school diploma or equivalent required.

Benefits

• Health and dental insurance
• Paid time off and holidays
• Retirement plan options
• Professional development opportunities