Collections & Loss Mitigation Lead — Hybrid

Financial-Plus-Credit-Union; Flint (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Financial Plus Credit Union in Flint, MI is seeking an Assistant Collections Manager to lead the Collections Department, oversee delinquent accounts, and drive recovery strategies. The role supports loss mitigation, mortgage servicing, and regulatory compliance while coaching staff to uphold exceptional member service.

The position requires extensive collections experience, supervisory skills, and knowledge of related regulations.

Qualifications

• Bachelor's degree in a related field preferred; or an equivalent combination of education and experience.
• Minimum of five years of collections experience, including consumer and/or real estate collections.
• Previous leadership, supervisory, or coaching experience preferred.
• Knowledge of loss mitigation, mortgage servicing, foreclosure, recovery, and collection practices.
• Working knowledge of applicable collection regulations, consumer lending, and credit union operations.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Assist in overseeing the daily operations of the department and supervising hourly staff.
• Provide coaching, training, performance feedback, and support to ensure departmental goals and service standards are achieved.
• Serve as a departmental resource for complex collection, recovery, loss mitigation, and member service issues.
• Support departmental initiatives and serve as acting leader in the absence of the Collections & Loss Mitigation Manager.
• Manage complex delinquent accounts across multiple loan types including consumer, credit card, indirect, commercial, and real estate.
• Identify repayment solutions, loss mitigation options, and foreclosure alternatives with members.
• Oversee and support collection-related activities including bankruptcy, foreclosure, repossession, probate, garnishments, levies, and recovery efforts.
• Monitor portfolio performance and delinquency trends, recommending strategies to improve results.
• Collaborate with attorneys, investors, title companies, collection agencies, and other third parties to support loss mitigation and recovery efforts.
• Ensure activities comply with laws, regulations, servicing requirements, investor guidelines, and policies.
• Maintain knowledge of mortgage servicing regulations and industry best practices.
• Assist with audits, policy updates, and regulatory examinations.
• Resolve escalated member concerns with professionalism and empathy.
• Collaborate with internal departments to support goals and member experience.
• Perform other duties as assigned.

Skills

Leadership

Collections expertise

Analytics

Communication skills

Problem-solving

Multitasking

Education

Bachelor's degree in related field

Tools

Microsoft 365

Job description

Financial Plus Credit Union in Flint, MI is seeking an Assistant Collections Manager to lead the Collections Department, oversee delinquent accounts, and drive recovery strategies. The role supports loss mitigation, mortgage servicing, and regulatory compliance while coaching staff to uphold exceptional member service.

The position requires extensive collections experience, supervisory skills, and knowledge of related regulations.