Collections & Customer Care Agent

United States Digital Space LLC; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plan

401(k) match

Paid time off

Job summary

Equity Lifestyle Properties (ELS) in Biloxi, Mississippi, is hiring for the role of Collection Customer Service Agent-5 to support our RV Campgrounds and Resorts portfolio with friendly, attentive service.

Day-to-day tasks include answering inbound calls, placing outbound collection calls, processing payments by phone, and maintaining accurate records across multiple systems while delivering excellent customer care.

Qualifications

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
• Review and analyze account information accurately to assist customer.
• Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
• Handle any special projects which are assigned in a proper and efficient manner.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/Cross Train employees as needed.

Skills

Customer service

Verbal communication

Written communication

Call center experience

Education

High school diploma or equivalent

Job description

Equity Lifestyle Properties (ELS) in Biloxi, Mississippi, is hiring for the role of Collection Customer Service Agent-5 to support our RV Campgrounds and Resorts portfolio with friendly, attentive service.

Day-to-day tasks include answering inbound calls, placing outbound collection calls, processing payments by phone, and maintaining accurate records across multiple systems while delivering excellent customer care.