Collections CSR – 18-Month Contract | Weekly Pay

ASK Consulting; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Referral bonus

Overtime opportunities

Job summary

ASK Consulting is seeking a Customer Service Representative in Winterville, NC for an 18-month contract. Direct employment on ASK's payroll with weekly pay and benefits; starting rate $15.00 per hour.

Responsibilities include calling customers, collecting delinquent accounts, negotiating payment plans, and applying standard procedures. Eligible for overtime and potential raise to $22/hr after conversion to full-time; referral bonuses offered.

Responsibilities

• Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency, evaluating their ability and willingness to pay.
• Determine the cause of delinquency and the best course of action to assist the delinquent customer.
• Order an updated credit bureau report or initiate the skip-tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based on written policy guidelines.
• Process customer's payments through the electronic draft, if applicable.

Job description

ASK Consulting is seeking a Customer Service Representative in Winterville, NC for an 18-month contract. Direct employment on ASK's payroll with weekly pay and benefits; starting rate $15.00 per hour.

Responsibilities include calling customers, collecting delinquent accounts, negotiating payment plans, and applying standard procedures. Eligible for overtime and potential raise to $22/hr after conversion to full-time; referral bonuses offered.