Collections Coordinator

Socket.dev; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev in Tampa, FL seeks a Collections Coordinator to manage daily AR activities, monitor aging, and secure timely payments while maintaining strong client relationships.

Working with attorneys, billing coordinators, and clients, you will resolve discrepancies, prepare AR reports, and ensure accurate accounting through detailed follow-ups.

This role requires 2+ years in collections or AR, proficiency with Excel and Outlook, and excellent communication.

Qualifications

• 2+ years of collections, AR, billing or accounting experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Collections & AR Monitoring: Review daily aging reports, track past-due accounts, and establish consistent follow-up schedules.
• Client & Attorney Outreach: Contact clients via phone and email to discuss open balances, resolve billing issues, and secure payment commitments.
• Analysis & Reporting: Prepare AR summaries, aging reports, and collection tracking logs for firm leadership and billing attorneys.
• Issue Resolution: Identify and resolve billing discrepancies, unbilled WIP, or documentation issues delaying payment.
• Team Support: Cross-train on billing and accounting functions to provide backup coverage as needed.

Skills

Collections experience

Communication skills

Attention to detail

Telephone manner

Education

High school diploma or equivalent

Associate degree or higher in Accounting, Finance, Business or related field

Tools

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a Collections Coordinator to manage the day-to-day accounts receivable and collection activities for our firm. Working closely with attorneys, billing coordinators, and clients, you will monitor outstanding balances, resolve payment issues, and secure timely payments while maintaining positive client relationships.

Key Responsibilities

• Collections & AR Monitoring: Review daily aging reports, track past-due accounts, and establish consistent follow-up schedules.
• Client & Attorney Outreach: Contact clients via phone and email to discuss open balances, resolve billing issues, and secure payment commitments.
• Analysis & Reporting: Prepare AR summaries, aging reports, and collection tracking logs for firm leadership and billing attorneys.
• Issue Resolution: Identify and resolve billing discrepancies, unbilled WIP, or documentation issues delaying payment.
• Team Support: Cross-train on billing and accounting functions to provide backup coverage as needed.

Qualifications

Required:

• 2+ years of collections, accounts receivable, billing or accounting experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office especially (Excel & Outlook).
• Strong written/verbal communication skills and a confident, professional telephone manner.
• Ability to handle difficult or sensitive conversations professionally.
• High attention to detail, organization, follow-up skills and discretion with confidential data.

Preferred:

• Prior experience in a law firm or professional services environment.
• Familiarity with legal billing software and client trust/operating account procedures.
• Experience working with attorneys and high-value client accounts.
• Knowledge of legal billing practices and client trust/operating account procedures.
• Associate degree or higher in Accounting, Finance, Business or related field.