Collections Coordinator

United Surgical Partners International; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

FSAs and HSAs

401(k) retirement plan

Paid holidays

Paid vacation

Job summary

United Surgical Partners International in Richmond, VA is seeking a detail-oriented Collector to join our team. This 100% on-site role focuses on follow-up of outstanding claims, patient balances, and providing exceptional service regarding billing inquiries.

Ideal candidates have medical collections or billing experience, strong attention to detail, and excellent communication and problem-solving skills. Compensation reflects industry norms and benefits are provided.

Qualifications

• Experience in medical collections or billing preferred.
• Strong attention to detail and ability to work independently.
• Excellent communication and problem-solving skills.

Responsibilities

• Follow up on outstanding claims and patient balances to ensure timely collections.
• Communicate with patients, insurance companies, and third-party payers regarding account status and payment options.
• Research and resolve claim denials, discrepancies, and billing issues.
• Maintain accurate documentation of collection efforts and account updates.
• Collaborate with the billing team to streamline collection processes and improve financial outcomes.

Skills

Medical collections experience

Revenue cycle knowledge

Attention to detail

Communication skills

Problem solving

Education

High School Diploma or GED

Associate’s degree (preferred)

Job description

Collector – St. Mary’s Ambulatory Surgery Center (Richmond, VA)

100% On Site Role

Join Our Team & Make a Difference!

St. Mary’s Ambulatory Surgery Center in Richmond, VA, is seeking a detail-oriented and proactive Collector to join our team! If you have a strong background in medical collections, excellent communication skills, and a passion for ensuring accurate financial processes, we want to hear from you!

About the Role:

As a Collector, you will play a vital role in our revenue cycle by following up on outstanding accounts, ensuring timely payments, and providing exceptional customer service to patients regarding their billing inquiries. Your work will directly contribute to the efficiency and success of our multispecialty surgery center.

Key Responsibilities:

• Follow up on outstanding claims and patient balances to ensure timely collections
• Communicate with patients, insurance companies, and third-party payers regarding account status and payment options
• Research and resolve claim denials, discrepancies, and billing issues
• Maintain accurate documentation of collection efforts and account updates
• Collaborate with the billing team to streamline collection processes and improve financial outcomes

What We’re Looking For:

• Minimum High School Diploma or equivalent (Associate’s degree preferred)
• Longevity in past roles – we value stability and commitment
• Experience inmedical collections, revenue cycle, or billing preferred
• Strong attention to detail and ability to work independently
• Excellent communication and problem-solving skills

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.