Collections Coordinator

FlightSafety International; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in aviation training is seeking a Collection Coordinator to manage overdue payments and improve collection processes. The role requires exceptional customer service skills and experience in collections. This position offers a chance to work in a dynamic environment with various teams, ensuring timely payments and maintaining relationships.

Qualifications

• 2+ years of related experience required.
• Previous collection experience preferred.
• Proven success in a collection role.

Responsibilities

• Monitor accounts to identify past due balances.
• Make collection efforts on all past due accounts.
• Support Collections Manager with process improvement.

Skills

Customer Service

Attention to Detail

Time Management

Education

Associate Degree or equivalent experience

Tools

SAP/Salesforce

MS Office Suite

Job description

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FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Collection Coordinator will be responsible for monitoring prepay and credit term accounts to identify overdue payments and make collection efforts on past due accounts.

Tasks and Responsibilities

• Monitor accounts to identify any past due balances.
• Provide exceptional customer service while making collection efforts on all past due accounts. Track down missing invoices for upcoming training events.
• Identify problems and inconsistencies within the collections process and recommend appropriate corrective procedures.
• Support Collections Manager with process improvement and automation with YayPay system launch.
• Process credit card payments and refunds.
• Keep detailed and accurate notes on all accounts.
• Maintain productive and working relationships with various FlightSafety teams such as sales, client experience, and the learning centers.
• Associate degree or experience in lieu of degree
• 2+ years of related experience
• Previous collection experience preferred

Knowledge, Skills, Abilities

• SAP/Salesforce or similar software preferred. Proven success in a collection role
• Knowledge of credit terms, and collections techniques Working knowledge of MS Office Suite
• High degree of accuracy and attention to detail
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management in a professional manner

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.