Digital Collections Specialist

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Freddie Mac is seeking a Digital Collections Specialist to engage with borrowers on delinquent accounts, offering solutions for payment resolutions. The ideal candidate will have a background in credit and collections, demonstrate excellent communication skills, and thrive in a team-oriented environment.

Qualifications

• 1-2 years of direct experience in credit and collections.
• Prior experience with financial products preferred.
• Professional demeanor required.

Responsibilities

• Communicate with delinquent borrowers via digital channels.
• Process payments for past due amounts.
• Maintain collection metric goals.

Skills

Credit and collections experience

Sales knowledge

Negotiation skills

Excellent written communication

Self-motivated

Team player

Bilingual Spanish/English

Tools

Microsoft Office

Job description

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Digital Collections Specialists are responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

• Communicate with delinquent borrowers via different digital communication channels.
• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English preferred

Compensation: $16-18/hour DOE plus bonus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!