Collections Coordinator

GoodLeap, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

GoodLeap, a leading technology company, is seeking a Collections Coordinator to manage administrative tasks for the Collections Department. The role involves reviewing delinquent loans, coordinating with vendors, and maintaining communication with customers. Ideal candidates have strong problem-solving skills and proven experience in billing or collections, with opportunities for personal and professional growth.

Qualifications

• Minimum 1 year in billing, collections, or financial services.
• Excellent verbal and written communication skills.
• Advanced proficiency with MS Office preferred.

Responsibilities

• Review requests for loss mitigation programs and audit.
• Use skip tracing tools to contact borrowers.
• Coordinate with vendors on collection efforts and site visits.

Skills

Project management

Analytical thinking

Communication

Problem-solving

Goal-oriented

Tools

MS Office

Job description

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Collections Coordinator primary function is to handle administrative tasks for the Collections Department. This position will be responsible for submitting all Loss Mitigation programs, reviewing delinquent loans for investors, skip tracing, maintaining the email inbox from both the customers and the collections team, and auditing processes to ensure SLAs are met. This position is also responsible for coordinating with the vendors to schedule site visits, system disconnects and legal demand letters then communicating to customers via text/email the status of their loan.

Essential Job Duties & Responsibilities:

• Loss Mitigation Programs - Review all requests from collectors for loss mitigation programs. Check to ensure they qualify, submit to sub servicer and audit to see if updated properly.
• Skip Trace - Use tools available to find new phone numbers, email addresses or relatives to help contact our borrowers.
• Coordinate collection efforts with vendor – Determine which loans qualify for site visits, system disconnects and legal demand letters. Submit to vendor and communicate to the borrower.
• Delinquency review for investors – Audit delinquent loans and create a monthly report for each investor with updated status/comments
• Administrative tasks for Collections Department – maintain the Support inbox from the collections team and emails sent to Collections Department from customers

Required Skills, Knowledge & Abilities:

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Excellent verbal and written communication skills
• Minimum 1 year of experience in billing, collections, financial services, or relevant field
• Advanced proficiency with computer functions with MS office suite strongly preferred
• Excellent problem-solving skills
• Goal oriented focusing on both short- and long-term visions

Compensation:$18 - 20/hour DOE

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!