Collections Coordinator

United Surgical Partners; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Professional growth opportunities

Health, dental & vision coverage

401(k) retirement plan

Paid Time Off (PTO)

Company holidays

Employee assistance programs

Health Savings Account/FSA

No weekends or on-call

Job summary

United Surgical Partners is seeking a Full-Time Collections Coordinator for its Chattanooga Pain Surgery Center. This role focuses on follow-up on delinquent claims, interpreting contracts for reimbursement, and communicating with carriers and patients to secure payments.

The ideal candidate will have strong communication and negotiation skills, be a team player, and handle a fast-paced environment with professionalism and confidentiality.

Qualifications

• Minimum high school diploma or equivalent; associate’s degree preferred.
• Experience in medical collections, revenue cycle, or billing.
• Excellent communication and problem-solving skills.

Responsibilities

• Follow up on delinquent surgery center claims; manage a daily claims workload.
• Interpret managed care contracts and determine appropriate reimbursement; appeal as needed.
• Communicate with insurance carriers and patients regarding payments and balances.

Skills

Communication

Negotiation

Team player

Independent work

Education

High School Diploma

Associate’s degree preferred

Job description

Full-Time Collections Coordinator

At Chattanooga Pain Surgery Center, we are committed to delivering high-quality, compassionate care in a service-oriented environment designed to meet the needs of our patients. Accredited by The Joint Commission, our modern facility features one operating room and two treatment rooms, offering advanced technology to support specialized procedures in pain management. As a physician-owned center, we take pride in fostering excellence and innovation in every aspect of care. Be part of a team that is transforming lives through exceptional surgical and patient care.

We are looking for a motivated performer to join our Business Office team as a Collections Specialist, with an extensive knowledge of claims reimbursement and collection efforts for Managed Care, Medicare, Medicaid, Workers Comp, Commercial plans, etc. We are looking for a top performer with an extensive knowledge of billing, collections and reimbursement of claims processing.

This is a fast paced environment committed to producing the highest quality work for our surgery center. An ideal candidate will be personable and courteous. We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently and interdependently with other business office staff.

Under the direction of the Business Office Manager, the Collections Specialist is responsible for follow up on delinquent surgery center claims), working an expected number of claims per day. Majority of claims will have been submitted to various insurance carriers electronically. Knowledge of how to interpret a managed care contract, Medicare and Medicaid and Workers Compensation claims is a must. You will be given tools to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary.

Extensive contact with insurance carriers of all types, as well as communication with patients regarding out of pocket amounts is required. Identification of accounts that have been either under or over paid, issuing credit balance information either to the insurance carrier or the patient. All of these practices done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals.

Candidate must be a team player, and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc. Ability to manage accounts worked independently, and in a productive manner. Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients. Works well in stressful environment and in situations that demand patience.

Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees. Works under stress and in situations that demand patience and tact while providing impeccable service.

JOB SUMMARY

Under the direction of the Business Office Manager, the Collections Specialist is responsible for follow up on delinquent surgery center claims), working an expected number of claims per day. Majority of claims will have been submitted to various insurance carriers electronically. Knowledge of how to interpret a managed care contract, Medicare and Medicaid and Workers Compensation claims is a must. You will be given tools to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary.

Extensive contact with insurance carriers of all types, as well as communication with patients regarding out of pocket amounts is required. Identification of accounts that have been either under or over paid, issuing credit balance information either to the insurance carrier or the patient. All of these practices done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals.

Candidate must be a team player, and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc. Ability to manage accounts worked independently, and in a productive manner. Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients. Works well in stressful environment and in situations that demand patience.

Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees. Works under stress and in situations that demand patience and tact while providing impeccable service.

Qualifications

Minimum High School Diploma or equivalent (Associate’s degree preferred)
Longevity in past roles - we value stability and commitment
Experience in medical collections, revenue cycle, or billing preferred
Strong attention to detail and ability to work independently
Excellent communication and problem‑solving skills

What We Offer

As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.

• Competitive wages
• Opportunities to better yourself professionally
• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• No Weekends, Holidays, or On Call

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.

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