Account Collector Rep

United Surgical Partners International; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and AD&D coverage

Disability benefits

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

United Surgical Partners International (USPI) is seeking an Account Collector Representative to manage patient accounts and ensure timely reimbursement across our ambulatory centers. This role emphasizes accuracy, courtesy, and strong collections experience.

You will work with insurance companies and patients, leverage EMR/EHR systems, and collaborate with the billing team to streamline processes and improve revenue cycle performance.

Qualifications

• 2+ years of healthcare collections experience.
• Experience with EHR/EMR systems preferred.
• Strong communication and time-management skills.
• Detail-oriented and able to work independently.

Responsibilities

• Perform timely follow-up on outstanding patient accounts.
• Communicate with patients, insurance companies, and third-party payers to resolve billing issues.
• Review AR reports to identify trends and implement corrective actions.
• Utilize billing software and EMR systems to track payments and update patient records.
• Collaborate with the billing team to streamline processes and improve revenue cycle performance.

Skills

Collections experience

Customer service

Communication skills

Time management

Attention to detail

Independent work

Education

High School Diploma or GED

Tools

MS Office

EHR/EMR systems

Job description

Welcome to USPI

At USPI, we are committed to delivering exceptional patient care by supporting our surgery centers with outstanding business office operations. Our revenue cycle teams play a critical role in ensuring accurate financial processes that allow our clinical teams to focus on what matters most—our patients. If you're detail-oriented, thrive in a collaborative environment, and are passionate about accuracy and service, we'd love to have you join our team.

Account Collector Representative at USPI

As an Account Collector Rep, you will play a critical role in managing patient accounts and ensuring timely reimbursement for services rendered. The ideal candidate will bring a strong background in medical billing and collections, an emphasis on courtesy and customer service, demonstrate longevity in previous roles, and maintain a high level of accuracy and efficiency.

Qualifications

• High School Diploma or GED required
• 2+ years of collections experience, with experience in healthcare insurance collections
• Experience working with an Electronic Health Record (EHR/EMR) system preferred
• Proficiency in Microsoft Office applications
• Ability to work independently and manage workload effectively
• Strong communication and interpersonal skills
• Excellent time management skills with the ability to prioritize urgent matters

Key Responsibilities

• Perform timely and effective follow-up on outstanding patient accounts
• Communicate with patients, insurance companies, and third-party payers to resolve billing issues and inquiries
• Review and analyze accounts receivable reports to identify trends and implement corrective actions
• Utilize billing software and electronic medical record (EMR) systems to track payments and update patient records
• Collaborate with the billing team and other departments to streamline processes and optimize revenue cycle performance

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.