Front Desk Receptionist

United Surgical Partners International; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401k retirement plan

Paid time off

Dental Insurance

Vision Insurance

Flexible spending accounts

Employee discounts

Job summary

Resurgens Surgical Center is seeking a motivated Front Desk Receptionist to join our Business Office team. The role supports scheduling, insurance verification, financial counseling, patient communications, and chart building in a fast-paced ambulatory setting.

The ideal candidate will have 2–4 years of hospital/medical office experience, strong medical terminology, and excellent phone etiquette. Insurance and scheduling familiarity is preferred; a courteous, team-driven attitude is essential.

Qualifications

• 2–4 years hospital/medical office experience preferred.
• Insurance verification and scheduling experience preferred.
• Excellent communication and teamwork abilities.
• Strong medical terminology and patient service focus.

Responsibilities

• Verifies insurance prior to patient arrival and manages pre-certifications as needed.
• Schedules patient appointments and organizes chart preparation for surgeries.
• Handles financial counseling and communicates with patients regarding amounts due.
• Makes outbound collection calls and negotiates payment plans in line with guidelines.
• Maintains accurate patient charts and collects necessary authorizations and consents.
• Provides exceptional customer service in a fast-paced surgical center environment.

Skills

Customer service

Communication

Multi-tasking

Medical terminology

Phone etiquette

Insurance verification

Scheduling

Job description

Resurgens Surgical Center is looking for a motivated performer to join our Business Office team as a Front Desk Receptionist, We are looking for a top performer with an extensive knowledge of billing, collections and reimbursement of claims processing, insurance verification and scheduling. This is a fast paced environment committed to producing the highest quality work for our surgery center. An ideal candidate will be personable and courteous.

JOB SUMMARY

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

ONSITE POSITION

DUTIES AND RESPONSIBILITIES:

• Verifies insurance prior to patient's arrival, to include 'Add On's and Direct Admits'
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patients chart
• Daily preparation of charts for next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.
• Other duties as assigned

Requirements:

• Minimum 2-4 years of hospital or medical office experience preferred.
• Insurance verification and scheduling preferred.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi- tasker
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Benefits

USPI offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave)
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#LI-LL1