Collections Call Center Representative

First American Title Lending; Dalton (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Base pay + bonus

PTO

Holidays

401(k) match

Medical/Dental/Vision

Life Insurance

Short/Long-term Disability

Job summary

First American Title Lending in Dalton, GA seeks an experienced Collections Customer Accounts Representative to support our in-house collections efforts in a fast-paced call center environment. The role emphasizes professional communication, timely follow-up, and clear documentation of all collection activity.

Key duties include reviewing accounts, making 100-120 calls per day, coordinating with teams on repossession and legal processes, and meeting or exceeding goals while delivering

Qualifications

• 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals.
• Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred.
• Proficient and professional verbal and written communication skills.
• Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems.
• Ability to interact effectively primarily over the telephone and through email.
• Attention to detail and exceptional prioritizing and organization skills.
• Strong interpersonal, active listening, critical thinking, and analytical skills.
• Flexibility to work various daytime schedules.
• Bilingual in Spanish/English preferred

Responsibilities

• Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging.
• Complete 100-120 calls per day.
• Ensure documentation of all collection attempts in appropriate systems.
• Assist in repossession and legal process.
• Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment.
• Meet or exceed minimum goal requirements based on Company objectives

Skills

Call Center Experience

Collections Knowledge

Verbal & Written Communication

Microsoft Office Proficiency

Bilingual Spanish/English

Tools

POS Systems

Outlook Email

Job description

• Bilingual in Spanish/English preferred

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.

Collections Job Responsibilities

• Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
• Complete 100-120 calls per day
• Ensure documentation of all collection attempts in appropriate systems
• Assist in repossession and legal process
• Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
• Meet or exceed minimum goal requirements based on Company objectives

Collections Job Requirements

• 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
• Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
• Proficient and professional verbal and written communication skills
• Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
• Ability to interact effectively primarily over the telephone and through email
• Attention to detail and exceptional prioritizing and organizations skills
• Strong interpersonal, active listening, critical thinking, and analytical skills
• Flexibility to work various daytime schedules
• Bilingual in Spanish/English preferred

Benefits

• Base pay plus monthly bonus opportunities
• Paid Time Off
• Paid Holidays
• 401(k) including company match
• Medical, dental, vision insurance including dependent coverage
• Company Paid Life Insurance
• Company Paid Short and long term disability

Job Type: Full-time