Collections Associate - Bilingual

autoMHatic Financial; Wayne (PA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Paid time off

Vision Insurance

401K

Job summary

autoMHatic Financial is looking for a dedicated Collections Associate in Wayne, PA, to manage calls to customers and collect overdue payments. The ideal candidate will be bilingual in Spanish and have experience in collections or call centers.

This full-time position offers a salary range of $17.00 to $20.00 per hour plus incentives and includes benefits such as health and dental insurance and a 401K plan.

Qualifications

• Bilingual – must speak Spanish.
• Previous experience in collections or call center preferred.
• Knowledge of the mortgage banking industry is a plus.

Responsibilities

• Call past-due customers to collect payments.
• Ensure compliance with applicable laws and regulations.
• Resolve customer inquiries and complaints in a timely manner.

Skills

Bilingual – Spanish speaking

Effective written and verbal communication skills

Attention to detail and accuracy

Organizational skills

Proficiency in Microsoft Office

Education

High School Diploma

College Degree (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Digital platforms used in mortgage banking

Job description

Overview

Job Title: Collections Associate

Location: Wayne, PA 19087 (In person at the Wayne, PA Office)

Position Type: Full Time | Salary: $17.00 – $20.00 per hour + monthly incentive | Non-Exempt

Reports To: AVP of Collections

Summary

The Bilingual Collections Associate places calls to past-due customers, attorneys, and authorized third parties to collect past-due payments, reduce delinquency, and minimize losses. The ideal candidate has collections and call center experience, is customer-centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential.

Schedule

• Monday to Friday and occasional weekends
• 8 hours per day; shift timing to be determined by Manager

Benefits

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

Responsibilities

• Perform calls for past-due loans, foreclosures, and bankruptcy (if applicable).
• Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
• Adhere to personnel department guidelines and quality standards of the company.
• Follow policies and procedures of the company.
• Maintain service quality standards and keep the delinquency rate below industry standards.
• Comply with service level agreements of the different investors.
• Resolve customer inquiries and complaints within a reasonable time.
• Perform other related duties as assigned.

Qualifications

• Bilingual – Spanish speaking.
• Collections experience preferred.
• Knowledge of procedures and regulations in the mortgage banking industry.
• Knowledge of digital platforms used in mortgage banking.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Professional attitude and behavior.
• Ability to work independently and problem-solve.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Time management skills and ability to prioritize tasks.
• Desire to work as part of a dynamic and productive team.
• Knowledge of office equipment (copiers, scanners, fax machines).
• Reliable transportation and strong work ethic.
• Dependable and dedicated to the success of the team.

Education and Experience

• High School Diploma required
• College Degree (preferred)
• Previous experience in collections or call center