Collections & Billing Team Lead — Hybrid/Remote

WillScot; Baltimore (MD); Hybrid; USD 76,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement plan with company match

Job summary

WillScot is seeking a Supervisor of Collections to oversee daily operations of collections and special billing teams, ensuring timely account receivables and resolving escalated issues. The role emphasizes mentorship, coaching, and adherence to procedures in a fast-paced environment.

The ideal candidate will have 8+ years in Commercial Collections/Billing, 3+ years in a supervisory role, and proficiency with SAP, GetPaid and Salesforce. Hybrid/remote work is available with some travel as needed.

Qualifications

• Eight+ years of Commercial Collections and/or Billing experience.
• Three+ years in a supervisory or lead role within A/R or Billing.
• Strong written and verbal communication; ability to mentor a team; detail-oriented and customer-focused.

Responsibilities

• Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service.
• Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency.
• Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development.
• Handle escalated collection and billing issues with a focus on customer service and resolution.
• Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
• Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments.
• Perform ad hoc assignments and special projects as directed by leadership

Skills

Strong communication

Mentor & lead

Decision making

Attention to detail

SAP

GetPaid

Salesforce

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

SAP

GetPaid

Salesforce

Job description

WillScot is seeking a Supervisor of Collections to oversee daily operations of collections and special billing teams, ensuring timely account receivables and resolving escalated issues. The role emphasizes mentorship, coaching, and adherence to procedures in a fast-paced environment.

The ideal candidate will have 8+ years in Commercial Collections/Billing, 3+ years in a supervisory role, and proficiency with SAP, GetPaid and Salesforce. Hybrid/remote work is available with some travel as needed.