WS - Supervisor, Credit and Collections

WillScot; Baltimore (MD); Hybrid; USD 76,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement plan with company match

Job summary

WillScot is seeking a Supervisor of Collections to oversee daily operations of collections and special billing teams, ensuring timely account receivables and resolving escalated issues. The role emphasizes mentorship, coaching, and adherence to procedures in a fast-paced environment.

The ideal candidate will have 8+ years in Commercial Collections/Billing, 3+ years in a supervisory role, and proficiency with SAP, GetPaid and Salesforce. Hybrid/remote work is available with some travel as needed.

Qualifications

• Eight+ years of Commercial Collections and/or Billing experience.
• Three+ years in a supervisory or lead role within A/R or Billing.
• Strong written and verbal communication; ability to mentor a team; detail-oriented and customer-focused.

Responsibilities

• Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service.
• Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency.
• Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development.
• Handle escalated collection and billing issues with a focus on customer service and resolution.
• Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
• Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments.
• Perform ad hoc assignments and special projects as directed by leadership

Skills

Strong communication

Mentor & lead

Decision making

Attention to detail

SAP

GetPaid

Salesforce

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

SAP

GetPaid

Salesforce

Job description

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At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

The Supervisor, Collections is responsible for overseeing the day-to-day activities of the collections and special billing teams. This role ensures timely and accurate execution of account receivables processes, handles escalated customer issues, and drives performance through mentorship, monitoring, and coaching. The ideal candidate is highly organized, proactive, customer-focused, and capable of managing multiple priorities while supporting team development.

WHAT YOU'LL BE DOING:

• Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service.
• Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency.
• Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development.
• Handle escalated collection and billing issues with a focus on customer service and resolution.
• Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
• Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments.
• Perform ad hoc assignments and special projects as directed by leadership

EDUCATION AND QUALIFICATIONS:

• Education:
  • High school diploma or GED required; Associate or Bachelor’s degree preferred.
• Experience:
  • Minimum eight years of Commercial Collections and/or Billing experience.
  • Minimum of three years in a supervisory or lead role within A/R or Billing functions.
• Required Skills and Abilities:
  • Strong written and verbal communication.
  • Proven ability to mentor and lead a team.
  • Decision-making and problem-solving in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and A/R software (SAP, GetPaid, Salesforce preferred)
  • High attention to detail, process orientation, and customer service mindset.
• Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds occasionally (e.g., files, documents, small office equipment).
  • Ability to participate in virtual meetings and occasional in-person collaboration.
  • Work environment is primarily indoors in a climate-controlled office setting.
  • May require occasional travel (<5%) for team meetings, customer and or site visits.
• This position operates in a professional office environment with the flexibility for hybrid or remote work, depending on business needs. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews.
• Does this position have supervisory responsibility?
  • Directly supervises a team of up to 5-7 employees, including collectors and special billing specialists.

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range: $75,500.00-$105,700.00

Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.