Collections Associate (PDS)

Hyundai Capital America; Plano (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage (medical, dental, and

HSA contributions

401(k) with company match and vesting

Company-paid life and disability

Wellbeing resources

Leadership programs

Paid Volunteer Time Off and charitable

Job summary

Hyundai Capital America, a leader in auto financing solutions, is seeking a Collections Associate to manage delinquent accounts and negotiate payment arrangements. You will use an automated dialer and ensure accurate documentation, while complying with policy requirements.

You will contribute to a collaborative team, participating in coaching and training to improve personal and department results, with opportunities for growth in a dynamic, values-driven environment.

Qualifications

• 2+ years collection or relevant experience.
• Education in lieu of experience.
• High school graduate.
• Bachelor's degree preferred.
• Basic computer skills - Knowledge of Windows including Word and Excel.
• Strong listening skills - Ability to listen and understand direction.
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer.
• Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessary.

Responsibilities

• Work a group of delinquent accounts via an automated dialer system with inbound or outbound calls to negotiate payment arrangements and bring accounts current.
• Document all actions taken on accounts in the system of record and update contact information as needed.
• Support other departments as necessary to meet the business need and participate in coaching/training to improve performance.

Skills

Listening

Communication

Negotiation

Problem solving

Soft skills

Basic computer skills

Windows & Office

Education

High school diploma

Bachelor's degree preferred

Tools

Windows

Word

Excel

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

HOW YOU WILL MAKE AN IMPACT

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. Document all actions taken on account within system of record. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. All other duties as assigned.

Qualifications

• 2+ years collection or relevant experience
• Education in lieu of experience
• High school graduate
• Bachelor's degree preferred
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong listening skills - Ability to listen and understand direction
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
• Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessary

WE TAKE CARE OF OUR PEOPLE

Benefits Highlights

• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.