Collections Associate (PDS)

Hyundai Capital America; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Vehicle allowance

Health insurance

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing resources

Career development

Volunteer time off

Job summary

Hyundai Capital America is seeking a Collections Associate in Atlanta, GA to manage a portfolio of delinquent accounts using an automated dialer. You will negotiate payment plans, document actions, and support a seamless customer experience across departments.

The role emphasizes compliance, effective communication, and ongoing coaching to improve performance within the Operations Division.

Qualifications

• 2+ years of collections or related experience.
• High school graduate; bachelor’s degree preferred.
• Strong negotiation and communication skills.

Responsibilities

• Negotiate payment arrangements with delinquent accounts.
• Document actions in the system of record.
• Collaborate with other departments to support customer experience.

Skills

Collections experience

Active listening

Communication skills

Negotiation skills

Problem solving

Basic Windows skills

Education

High school diploma

Bachelor's degree preferred

Tools

Excel

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

HOW YOU WILL MAKE AN IMPACT

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. Document all actions taken on account within system of record. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. All other duties as assigned.

Qualifications

• 2+ years collection or relevant experience
• Education in lieu of experience
• High school graduate
• Bachelor's degree preferred
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong listening skills - Ability to listen and understand direction
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
• Strong problem solving and soft skills - Ability to research and solve account issues while deescalating when necessary

WE TAKE CARE OF OUR PEOPLE

Benefits Highlights

• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.