Collections Associate I – Incentives & Growth

Mediacom Communications; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, vision & dental insurance

Paid vacation & PTO

401K with company match

Employee discounts on services

Education enrichment up to $5,000 per年

Employee Wellness Program

Job summary

Mediacom Communications is seeking a Collections Associate I in Revenue Asset Recovery at our West Des Moines, IA location. The role focuses on speaking with customers about past-due accounts and guiding them to make payments to avoid service interruptions, with eligibility for incentives based on performance.

Candidates should have a high school diploma or GED, strong math, listening, and communication skills, and experience in customer service.

Qualifications

• High school diploma or GED required.
• Good listening, negotiation and communication skills.
• Customer service experience preferred.
• Good time management and organization skills.
• Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.

Responsibilities

• Receive payment and posting to customer accounts.
• Contact customers and advising of potential service disconnection.
• Keep detailed and accurate records of collection and status of accounts.
• Assist payment center to ensure customer satisfaction.
• Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
• Monitor aged balance reports and assist with collections of NSF checks.
• Assess customer needs to determine appropriate payment arrangements within company guidelines.
• Partner with other departments to resolve billing or service disputes.
• Perform other duties as assigned.

Skills

Mathematics use

Communication skills

Customer service experience

Time management

Organization skills

PC word processing/Excel

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Mediacom Communications is seeking a Collections Associate I in Revenue Asset Recovery at our West Des Moines, IA location. The role focuses on speaking with customers about past-due accounts and guiding them to make payments to avoid service interruptions, with eligibility for incentives based on performance.

Candidates should have a high school diploma or GED, strong math, listening, and communication skills, and experience in customer service.