Branch Receptionist & Customer Experience Pro

Peoples Bank; Marietta (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Student loan & tuition assistance

Paid vacation and holidays

Job summary

Peoples Bank seeks a Retail Branch Receptionist to manage front desk operations and provide administrative support at our Marietta, OH branch. You will be the first point of contact for clients, answer calls, distribute messages, process mail, and assist with various office tasks while upholding branch standards and security protocols.

The ideal candidate demonstrates strong organization, quick decision-making, and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal skills and ability to communicate with customers and internal associates.
• Organizational skills and ability to prioritize tasks.
• Strong attention to detail.
• Strong typing/PC skills including email, MS Word and Excel.
• Strong teamwork mentality and team performance.

Responsibilities

• Serve as the initial point of contact for clients and visitors, creating a welcoming and professional environment.
• Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times.
• Implement and manage visitor check-in and check-out procedures, maintaining accurate records for security and tracking purposes.
• Coordinate arrangements for all external visitor arrivals, including scheduling, logistics, and necessary security protocols.
• Assist with operational and other various tasks as warranted.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently complete required training for all bank and branch policies and procedures.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.Demonstrating a proactive approach and a commitment to successful completion.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Typing/PC skills

Teamwork

Customer communication

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Peoples Bank seeks a Retail Branch Receptionist to manage front desk operations and provide administrative support at our Marietta, OH branch. You will be the first point of contact for clients, answer calls, distribute messages, process mail, and assist with various office tasks while upholding branch standards and security protocols.

The ideal candidate demonstrates strong organization, quick decision-making, and exceptional customer service.