Collections Associate - Bilingual (1281)

Tammac Holdings Corp; Wayne (PA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Paid time off

Vision Insurance

401K

Job summary

Tammac Holdings Corp is looking for a Bilingual Collections Associate to join their team in Wayne, PA. The role involves making calls to collect past-due payments while ensuring compliance with pertinent laws. Candidates should possess strong communication and organizational skills, and bilingual in Spanish is required.

The position offers a full-time schedule with benefits including health, dental, and vision insurance, plus a 401K plan.

Qualifications

• Must be bilingual in Spanish.
• Collections experience is preferred.
• High school diploma is required.

Responsibilities

• Perform calls for past-due loans, foreclosures, and bankruptcies.
• Ensure compliance with collection regulations.
• Resolve customer inquiries and complaints.

Skills

Bilingual – Spanish speaking

Collections experience

Knowledge of mortgage banking procedures

Proficiency in Microsoft Office

Strong communication skills

Attention to detail

Education

High School Diploma

College degree preferred

Job description

Job Details

Job Location: Wayne, PA 19087

Position Type: Full Time

Salary Range: $17.00 - $20.00 per hour plus monthly incentive

Summary

The Bilingual Collections Associate places calls to past‑due customers, attorneys, and authorized third parties to collect past‑due payments, reduce delinquency, and minimize losses. The ideal candidate has collections and call center experience, is customer‑centered, self‑starter, and detail‑oriented. Understanding data confidentiality is essential.

Schedule

• Monday to Friday, with occasional weekends
• 8 hours per day, day shift to be determined by Manager

Benefits

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

Work Location

In person at the Wayne, PA office

Duties and Responsibilities

• Perform calls for past‑due loans, foreclosures, and bankruptcy (if applicable).
• Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
• Ensure compliance with personnel department guidelines and the quality standards of autoMHatic Financial.
• Ensure compliance with the policies and procedures of autoMHatic Financial.
• Ensure that the service quality standards are met.
• Keep the portfolio delinquency rate below industry standards.
• Comply with the service level agreements of the different investors.
• Ensure that customer inquiries and complaints are resolved within a reasonable time.
• Perform other related duties as assigned.

Required Skills and Abilities

• Bilingual – Spanish speaking.
• Collections experience preferred.
• Knowledge of procedures and regulations in the mortgage banking industry.
• Knowledge of digital platforms used in mortgage banking.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to multi‑task in a fast‑paced and demanding office environment.
• Professional attitude and behavior.
• Ability to work independently and problem‑solve.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Time management skills with the ability to prioritize tasks.
• Desire to work as part of a dynamic and productive team.
• Knowledge of office equipment (copiers, scanners, fax machines).
• Reliable transportation.
• Strong work ethic.
• Dependable and dedicated to the success of the team.

Education and Experience

• High School Diploma required.
• College degree preferred.
• Previous experience in collections or a call center.