Collections and Accounts Receivable Specialist

Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op; Louisville (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Great Benefits

Free Lunch on Wednesday

Hybrid Position

Retirement Plan

Job summary

Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op is seeking a Collections and Accounts Receivable Specialist to join the accounting team.

The position is non-exempt/hourly, first shift, with a hybrid schedule (3 days in the office, 2 days remote) in Louisville, KY. The role focuses on managing collections, billing support, and AR balance management while collaborating with business partners across the organization.

Qualifications

• Associate’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 4 years of collections, accounts receivable, accounting, or customer service experience preferred.
• Experience in collections software such as Paystand and NetSuite preferred.
• Ability to manage and collect on a large volume of accounts and frequent communication with business partners.
• Strong customer service and relationship management skills.
• Decision making ability to place sales orders on hold which can impact delivery orders.
• Excellent verbal and written communication skills.
• Ability to handle difficult collection conversations professionally and understand the impact of the conversation.
• Strong problem-solving and investigative abilities.
• Ability to meet deadlines for multiple priorities in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Ability to handle difficult collection conversations with business owners & their teams professionally.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Responsibilities

• Manage collections activities and assist with billing and account maintenance.
• Coordinate dispute resolution and communicate with customers on payment inquiries.
• Support monthly AR reviews with account status information.
• Assist customers with billing questions and refunds.
• Support credit applications and maintain customer files.
• Monitor aging reports and follow up on delinquent accounts.
• Escalate high-risk accounts to leadership.
• Provide backup support for AR activities and respond to payment inquiries.
• Collaborate across teams to resolve disputes and reconcile accounts.
• Assist with audits and documentation requests.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Microsoft Excel

Relationship management

Education

Associate’s degree

Tools

Paystand

NetSuite

Microsoft Office

Job description

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op is seeking a Collections and Accounts Receivable Specialist to join the accounting team.

Non-Exempt/Hourly position (First Shift, Monday through Friday)

Hybrid Position (3 days in the office, 2 days remote)

Great Benefits! Medical, Dental, Vision, Free Lunch on Wednesday, Retirement, Vacation, and much more.

Position Overview

The Collections and Accounts Receivable Specialist is responsible for managing customer collections activities, supporting customer billing and account maintenance processes, coordinating dispute resolution, and assisting with the effective management of accounts receivable balances. This role serves as a primary customer contact regarding outstanding invoices, payment inquiries, account updates, and billing-related questions. The position is very collaborative with business partners.

Key Responsibilities

Collections and Customer Account Ownership

• Contact customers regarding past due balances through phone calls, email communications, and account reviews.
• Monitor aging reports and follow up on delinquent accounts.
• Escalate accounts presenting elevated collection risk or unresolved payment issues to leaders.
• Document in writing customer communications.
• Support monthly accounts receivable review meetings by providing account status information.
• Assist customers with billing and invoice-related questions.
• Support resolution of customer disputes by collaborating with teams across the organization.
• Review accounts receivable payment applications and identify discrepancies.
• Process customer refunds for deposits and overpayments.
• Review membership refund and patronage payments to ensure customers are in good standing.
• Assist with customer credit application requests and maintain customer files.

Operational Support

• Monitor automated customer maintenance reports and coordinate necessary updates.
• Monitor returned ACH payment notifications and coordinate follow-up actions.
• Support internal and external audit requests through timely preparation of documentation and supporting records.
• Participate in team meetings, training sessions, and one-on-one development discussions.
• Provide backup support for accounts receivable activities, including customer payment inquiries, invoice research, account reconciliation items, cash application, and billing-related follow-up.
• Perform other duties as assigned.

Required Education, Experience, And Skills

• Associate’s degree required in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 4 years of collections, accounts receivable, accounting, or customer service experience preferred.
• Experience in collections software such as Paystand and NetSuite preferred.
• Ability to manage and collect on a large volume of accounts and frequent communication with business partners.
• Strong customer service and relationship management skills.
• Decision making ability to place sales orders on hold which can impact delivery orders.
• Excellent verbal and written communication skills.
• Ability to handle difficult collection conversations professionally and understand the impact of the conversation.
• Strong problem-solving and investigative abilities.
• Ability to meet deadlines for multiple priorities in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Ability to handle difficult collection conversations with business owners & their teams professionally.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Key Contacts and Interfaces

• Controller
• SVP Finance, Accounting & Treasury
• CFO
• Concept VP's
• Functional leaders from all departments
• Customers and internal partners

Required Skills

Required Experience