Accounts Receivable Collections Specialist

Fortune Fish & Gourmet; Union (NJ); In loco; USD 65.000 - 75.000; Tempo pieno

Descrizione del lavoro

Fortune Fish & Gourmet is seeking an Accounts Receivable Collections Specialist in New Jersey to manage a portfolio of customer accounts and ensure timely collections. The role emphasizes negotiation, accurate record-keeping, and collaboration with the Sales team to maintain compliant AR processes.

The ideal candidate will bring 3+ years in AR/collections, strong Excel skills, and experience with ERP systems. Equal opportunity employer and on-site position in NJ.

Competenze

• Associates degree or equivalent required.
• Minimum 3 years in AR/collections or related accounting.
• Strong verbal communication and negotiation skills.
• Proficiency with MS Office; Microsoft Dynamics BC a plus.

Mansioni

• Make high-volume outbound collection calls and negotiate payment resolutions.
• Maintain and manage customer accounts.
• Investigate and resolve payment disputes and deductions.
• Monitor payment trends and identify collection risks.
• Document communications and collection activities in the ERP.
• Coordinate with Sales to ensure AR processes follow protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Perform other duties as assigned by the Collections Supervisor.

Conoscenze

Negotiation

Verbal communication

Attention to detail

MS Office

ERP navigation

Formazione

Associates Degree or equivalent

Strumenti

Microsoft Dynamics Business Central

Microsoft Excel

Microsoft Word

Outlook

Descrizione del lavoro

Summary of Position:

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Responsibilities:

• Conduct high-volume outbound collection calls and negotiate payment resolutions with customers.
• Maintain customer relationships and manage customer accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.

Minimum Requirements:

• Education – Associates Degree or equivalent.
• Experience – At least three years of relevant Accounts Receivable, Collections, Credit or related accounting experience.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Work ethic – Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with an Microsoft Dynamics Business Central a plus.
• Teamwork: Strong interpersonal skills required in order to function within the accounting team.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.