Hybrid Collections Analyst - Insurance Payments & Aging

CCC Information Services; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Health insurance

Adoption assistance

Tuition reimbursement

Wellness programs

Stock purchase plan

Job summary

CCC Intelligent Solutions Inc. is seeking a Collections Analyst in a hybrid Chicago, IL role. You will manage past-due invoice collections for Insurance Services Group customers and coordinate with Cash Application, Billing and Account Management to resolve payment issues.

Ideal candidates have 1–2 years in commercial collections or customer service, and strong Excel skills. Familiarity with Salesforce, QuickBooks or Oracle is a plus.

Qualifications

• 2-year college associate degree preferred.
• 1–2 years of experience in commercial collections and/or customer service.
• Proficient in Excel/Microsoft Office.
• Background in Accounting or Finance a plus.
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus.

Responsibilities

• Responsible for collection of past due invoices for an assigned portfolio of accounts.
• Work with Cash Application, Billing, and Account Management to address payment delays.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare daily, monthly and ad hoc reports (statements, aging, reconciliations).
• Research and resolve requests from external and internal customers (refunds, portal access, invoices).
• Process payments, refunds and reports in QuickBooks; process credits as needed.

Skills

Interpersonal communication

Priority management

Problem solving

Customer focus

Team effectiveness

Commitment to results

Attention to detail

Adaptability

Education

Associate degree

Tools

Excel

Microsoft Office

Salesforce

Billing platform

QuickBooks

Oracle

Job description

CCC Intelligent Solutions Inc. is seeking a Collections Analyst in a hybrid Chicago, IL role. You will manage past-due invoice collections for Insurance Services Group customers and coordinate with Cash Application, Billing and Account Management to resolve payment issues.

Ideal candidates have 1–2 years in commercial collections or customer service, and strong Excel skills. Familiarity with Salesforce, QuickBooks or Oracle is a plus.