Collections Analyst

CCC Information Services; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Health insurance

Adoption assistance

Tuition reimbursement

Wellness programs

Stock purchase plan

Job summary

CCC Intelligent Solutions Inc. is seeking a Collections Analyst in a hybrid Chicago, IL role. You will manage past-due invoice collections for Insurance Services Group customers and coordinate with Cash Application, Billing and Account Management to resolve payment issues.

Ideal candidates have 1–2 years in commercial collections or customer service, and strong Excel skills. Familiarity with Salesforce, QuickBooks or Oracle is a plus.

Qualifications

• 2-year college associate degree preferred.
• 1–2 years of experience in commercial collections and/or customer service.
• Proficient in Excel/Microsoft Office.
• Background in Accounting or Finance a plus.
• Salesforce, Billing Platform, QuickBooks or Oracle experience a plus.

Responsibilities

• Responsible for collection of past due invoices for an assigned portfolio of accounts.
• Work with Cash Application, Billing, and Account Management to address payment delays.
• Prepare and maintain weekly updates on large balance accounts.
• Prepare daily, monthly and ad hoc reports (statements, aging, reconciliations).
• Research and resolve requests from external and internal customers (refunds, portal access, invoices).
• Process payments, refunds and reports in QuickBooks; process credits as needed.

Skills

Interpersonal communication

Priority management

Problem solving

Customer focus

Team effectiveness

Commitment to results

Attention to detail

Adaptability

Education

Associate degree

Tools

Excel

Microsoft Office

Salesforce

Billing platform

QuickBooks

Oracle

Job description

## Collections AnalystApply: Hybrid: Chicago (Green St), IL: Full time: Posted Today: End Date: September 30, 2026 (5 days left to apply): 0014914The hourly rate is:$25.00 per hourThis position is bonus and/or commission eligible.CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy**,** creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.# **The Role**This position is responsible for collection of past due invoices from Insurance Services Group customers.# **Key Responsibilities:*** Responsible for collection of past due invoices for an assigned portfolio of accounts.* Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.* Prepare and maintain weekly updates on large balance accounts.* Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.* Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.* Process payments, refunds and reports in QuickBooks.* Process credits as needed.# **Requirements:*** 2 years college associates degree preferred* 1-2 years of experience in commercial collections and/or customer service* Proficient in Excel/Microsoft Office* Background in Accounting or Finance a plus* Salesforce, Billing Platform, QuickBooks or Oracle experience a plus* Interpersonal Communication* Priority Management* Problem Solving* Customer Focus* Team Effectiveness* Commitment to Results* Attention to Detail* Adaptability# **Interview Policy & Privacy Notice:**A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.# **About CCC's Commitment to Employees:**CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.CCC offers competitive compensation and benefits to support you and your families, including:* 401K Match* Paid time off* Annual Incentive Plan Performance Bonus* Comprehensive health insurance* Adoption Assistance* Tuition Reimbursement* Wellness Programs* Stock Purchase Plan options* Employee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact [phone].