Collections Specialist

Addison Group; Waller (TX); On-site; USD 65,904,000 - 68,770,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group seeks a driven Collections Specialist to join the finance team in Northwest Houston. The role focuses on managing outstanding customer balances, ensuring timely invoice payments, and sustaining relationships with commercial clients.

Experience in collections and accounts receivable and familiarity with SAP or similar ERP systems are key. Responsibilities include AR monitoring, dispute resolution, payment research, and extensive documentation in SAP.

Qualifications

• 2+ years of collections or accounts receivable experience preferred.
• Experience working with SAP or similar ERP systems preferred.
• Strong Excel skills (data entry, basic formulas; pivot tables a plus)

Responsibilities

• Manage a portfolio of customer accounts and follow up on past-due invoices
• Contact customers via phone and email to secure payment and resolve outstanding balances
• Maintain professional relationships while enforcing company payment terms
• Document all collection activity and customer communications in SAP or internal systems
• Review AR aging reports to identify delinquent accounts
• Prioritize collection efforts based on aging and risk level
• Escalate unresolved accounts and recommend next steps as needed
• Investigate short payments, unapplied cash, and billing discrepancies
• Partner with accounting to ensure accurate application of customer payments
• Perform account reconciliations and resolve account variances
• Collaborate with billing, sales, and operations teams to resolve invoice disputes
• Ensure timely resolution of issues that may delay payment
• Track and document dispute status through resolution
• Provide updates on collection efforts and account status
• Support month-end close activities related to accounts receivable
• Maintain organized records of customer communications and payment activity
• Identify opportunities to improve collections processes and efficiency

Skills

Excel

Accounts receivable

Communication

Negotiation

ERP systems

Tools

SAP

Job description

Job Title: Collections Specialist

Location: Northwest Houston, TX

Compensation: $23.00 - $24.00 per hour

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Job Summary

We are seeking a driven Collections Specialist to join our finance team in Northwest Houston. This role is responsible for managing outstanding customer balances, ensuring timely payment of invoices, and maintaining strong relationships with commercial clients. The ideal candidate has experience in collections and accounts receivable, is comfortable working in a high-volume environment, and has experience with SAP or similar ERP systems.

Key Responsibilities

Collections & Account Management

• Manage a portfolio of customer accounts and follow up on past-due invoices
• Contact customers via phone and email to secure payment and resolve outstanding balances
• Maintain professional relationships while enforcing company payment terms
• Document all collection activity and customer communications in SAP or internal systems

Accounts Receivable Monitoring

• Review AR aging reports to identify delinquent accounts
• Prioritize collection efforts based on aging and risk level
• Escalate unresolved accounts and recommend next steps as needed

Payment Research & Reconciliation

• Investigate short payments, unapplied cash, and billing discrepancies
• Partner with accounting to ensure accurate application of customer payments
• Perform account reconciliations and resolve account variances

Dispute Resolution

• Collaborate with billing, sales, and operations teams to resolve invoice disputes
• Ensure timely resolution of issues that may delay payment
• Track and document dispute status through resolution

Reporting & Administrative Support

• Provide updates on collection efforts and account status
• Support month-end close activities related to accounts receivable
• Maintain organized records of customer communications and payment activity
• Identify opportunities to improve collections processes and efficiency

Qualifications

• 2+ years of collections or accounts receivable experience preferred
• Experience working with SAP or similar ERP systems preferred
• Strong Excel skills (data entry, basic formulas; pivot tables a plus)
• Excellent communication, negotiation, and customer service skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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