Collections Agent

ManpowerGroup; Indianapolis (IN); On-site; USD 33,000 - 44,000; Full time

Job summary

ManpowerGroup in Indianapolis, IN seeks a Collections Agent to support business-to-business collection efforts. The role involves making collection calls, setting payment expectations, and tracking progress with professionalism.

Pay is $28 per hour with a Monday–Friday 8am–5pm schedule; note that remote work is not available for this position. This role emphasizes clear communication and meticulous note-taking in a fast-paced environment.

Qualifications

• 3–5 years of business-to-business collections experience.
• Clear and confident communication during collection calls.
• Proven ability to follow up and meet deadlines.
• Ability to work independently and manage multiple accounts.
• Strong attention to detail for accurate notes.

Responsibilities

• Make collection calls and manage assigned accounts with professionalism and urgency.
• Set firm payment expectations and deadlines.
• Follow up consistently to ensure timely responses.
• Maintain documentation of call outcomes and next steps.
• Work to resolve balances while preserving customer experience.

Skills

B2B collections

Communication

Follow-up skills

Independent work

Attention to detail

Job description

Our client is seeking a Collections Agent to join their team. As a Collections Agent, you will be part of the collections function, supporting business-to-business collection efforts. If you’re someone who can communicate clearly, stay organized under pressure, and follow through consistently, this role is built for you.

Job Title: Collections Agent

Location: Indianapolis , IN

Pay Range: $28 per hour

Shift: Monday - Friday - 8am - 5pm - This is a remote position

What's the Job?

• Make collection calls and manage assigned accounts with professionalism and urgency.

• Set firm expectations for payment amounts, payment dates, and collection deadlines.

• Follow up consistently to track progress and ensure timely responses from customers.

• Maintain accurate documentation of call outcomes, payment commitments, and next steps.

• Work to resolve outstanding balances while supporting a positive customer experience.

What's Needed?

• 3–5 years of high-level and/or business-to-business collection experience.

• Strong ability to communicate expectations clearly and confidently during collection calls.

• Proven follow-up skills with a track record of staying on top of deadlines.

• Comfort working independently and managing multiple account priorities.

• Reliable attention to detail for accurate updates and account notes.

What's in it for me?

• Opportunity to contribute immediately in a focused collections role.

• Clear expectations and a structured approach to payment deadlines.

• Hands-on experience strengthening business-to-business collections skills.

• Short-term assignment: 3 months.

• Remote work is not available for this position.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.