Collections Assistant Manager

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

Alabama Credit Union is looking for an experienced Collections Lead to manage delinquent loan accounts and lead a team of collectors. You will hire, schedule, train, and monitor staff while safeguarding assets and ensuring compliant recovery practices.

The ideal candidate has 5–8 years in collections, strong leadership and communication, and the ability to perform under pressure and independently while adhering to policy and regulatory standards.

Qualifications

• Five to eight years of collections experience, preferably in a credit union or banking environment.
• High school diploma or GED required.
• Leadership and people-management abilities to support team development and departmental goals.
• Strong understanding of collections processes, FDCPA and related regulations.
• Excellent listening, communication, and decision-making skills.
• Ability to work under pressure, independently, and after-hours when needed.

Responsibilities

• Preserve assets by controlling delinquent accounts and collecting delinquent loan payments.
• Hire, schedule, train, and monitor the work of other collectors.
• Oversee disposal of repossessed collateral and other real estate owned (OREO) properties.
• Maintain knowledge of delinquency metrics and ensure adherence to ACU policies and regulatory requirements.

Skills

Leadership

Collections Experience

Listening Skills

Problem-Solving Skills

Self-Sufficient

Ownership of Development

Honesty & Integrity

Ability to Work Under Pressure

Ability to Work Independently

Flexibility

Critical & Forward Thinking

Confidence to Speak Up

Accountability

Comfort with Difficult Conversations

Firm but Fair

Industry Knowledge

Regulatory Knowledge

Education

High school diploma or GED

Job description

Description

To preserve the Credit Union's assets by controlling delinquent accounts and collecting delinquent loan payments; hiring, scheduling, training, and monitoring the work of other Collectors; and overseeing the disposal of repossessed collateral and other real estate owned (OREO) property.

Requirements

Experience: Five years to eight years of similar or related experience in collections, preferably in a Credit Union or bank environment.

Education: A high school education or GED.

• Leadership: Someone who is willing and able to assist with managing the department, supporting team members, and helping drive departmental goals.
• Collections Experience: Previous collections experience and a strong understanding of collections processes and practices.
• Strong Listening Skills: Someone who listens attentively, seeks to understand situations fully, and communicates effectively with both members and employees
• Problem-Solving Skills: Someone who can assess situations, identify solutions, and make sound decisions.
• Self-Sufficient: Someone who takes initiative to research, troubleshoot, and find solutions independently before seeking assistance when appropriate.
• Ownership of Development: Someone who takes responsibility for their own professional growth and is willing to learn new processes, systems, and skills independently.
• Honesty & Integrity: Someone who is trustworthy, transparent, and consistently demonstrates strong personal and professional integrity.
• Ability to Work Under Pressure: Someone can remain focused, professional, and productive in challenging or high-pressure situations.
• Ability to Work Independently: Someone who is comfortable working independently, managing responsibilities, and making decisions without constant direction.
• Flexibility: Must be willing and able to work after hours when required by departmental needs.
• Critical & Forward Thinking: Someone who looks beyond the immediate issue, anticipates challenges, and considers how decisions may impact the department moving forward.
• Confidence to Speak Up: Someone who is not afraid to respectfully voice concerns, ask questions, offer suggestions, or challenge something when necessary.
• Accountability: Someone who is willing to hold themselves and others accountable while maintaining fairness, consistency, and professionalism.
• Comfort with Difficult Conversations: Someone who can address difficult situations and have necessary conversations directly, respectfully, and professionally.
• Firm but Fair: Someone who can establish expectations, enforce standards, and make decisions while treating employees with respect.

Industry Knowledge: Advanced understanding and knowledge of delinquency metrics, collections principles, and asset recovery techniques is required. A thorough knowledge and understanding of ACU policies and procedures is required, as well as thorough knowledge and understanding of governmental regulations for financial institutions, specifically collections-related statutes and regulations. A thorough understanding of legal procedures pertaining to collections (i.e., bankruptcies and dismissals, garnishments, etc.) is required, as is knowledge and understanding of collateral protection insurance and the claims process. Maintains superior product knowledge of Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Debt Collecting Act (FDCA).