Loan and Share Mediator (Collections)

Broadview Federal Credit Union; United States; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work after training

Comprehensive benefits package

Paid time off and holidays

Career growth opportunities

Supportive team environment

Job summary

Broadview FCU is seeking a Collections Representative to help members navigate financial challenges while protecting the credit union's health. The role involves managing delinquent accounts, coordinating with attorneys and agencies, and ensuring compliant processes with regulation and documentation standards.

The ideal candidate has strong communication, problem-solving, and empathy skills, with at least 2 years in collections or related fields.

Qualifications

• Associate degree preferred; equivalent combination of education and experience will be considered.
• Minimum of 2 years in collections, customer service, call center, banking, or related experience preferred.
• Strong communication and relationship-building skills.
• Ability to navigate challenging conversations with professionalism and empathy.
• Attention to detail and strong documentation skills.

Responsibilities

• Contacting members regarding delinquent accounts and working toward successful resolution.
• Managing consumer loan, credit card, negative share, and small commercial collection accounts.
• Maintaining accurate collection records and documentation.
• Applying state and federal regulations related to collections, bankruptcy, foreclosure, repossessions, and consumer protection.
• Partnering with attorneys, repossession vendors, and external collection agencies when appropriate.
• Making recommendations regarding repossessions, charge-offs, and collection strategies.
• Delivering exceptional member service while meeting performance and quality goals.
• Supporting department reporting and operational initiatives.

Skills

Communication

Negotiation

Empathy

Problem solving

Self-motivation

Time management

Education

Associate degree (preferred)

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

This position is open to candidates residing in Buffalo, NY, Syracuse, NY or Albany, NY.

What You’ll Do

As a Collections Representative, you’ll help members navigate financial challenges while protecting the financial health of the credit union. You’ll be responsible for managing delinquent accounts and finding solutions that benefit both our members and the organization.

Key responsibilities include:

• Contacting members regarding delinquent accounts and working toward successful resolution
• Managing consumer loan, credit card, negative share, and small commercial collection accounts
• Maintaining accurate collection records and documentation
• Applying state and federal regulations related to collections, bankruptcy, foreclosure, repossessions, and consumer protection
• Partnering with attorneys, repossession vendors, and external collection agencies when appropriate
• Making recommendations regarding repossessions, charge-offs, and collection strategies
• Delivering exceptional member service while meeting performance and quality goals
• Supporting department reporting and operational initiatives

What Makes Someone Successful in This Role

We’re looking for individuals who:

• Communicate confidently and professionally
• Enjoy problem solving and negotiating solutions
• Are self-motivated and goal oriented
• Balance member empathy with sound business judgment
• Thrive in a fast-paced environment
• Can work independently while staying accountable to performance goals

What You’ll Bring

• Associate degree from an accredited college or university preferred. Equivalent combination of education and experience will be considered.
• Minimum of 2 years of collections, customer service, call center, banking, or related experience preferred
• Strong communication and relationship-building skills
• Ability to navigate challenging conversations with professionalism and empathy
• Attention to detail and strong documentation skills
• In addition to your hourly pay, you’ll have the opportunity to earn monthly performance incentives, significantly increasing your earning potential.

What We Offer

• Starting pay: $18.00-$20.00/hour
• Remote work environment after training
• Comprehensive benefits package
• Paid time off and holidays
• Opportunities for career growth and advancement
• Supportive team environment focused on member service and success

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]