Collection Advisor

Summit Federal Credit Union; Summerville (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

Summit Federal Credit Union in Rochester, NY is seeking a Collector Advisor to recover funds on delinquent loan and share accounts. You will contact members, determine contact methods, and work to cure delinquencies with payment arrangements while complying with FDCPA.

You may refer accounts to third-party vendors as needed and document all actions accurately. The role requires strong communication, organization, and the ability to work evenings and weekends as needed.

Qualifications

• Proficiency in Microsoft Office products.
• Basic knowledge of Bankruptcy.
• Knowledge of Federal & State Laws.
• Experience with an adding machine.
• FDR (visa database), Symitar/Epysis and Report2Chex software.
• Experience collecting on consumer loan products.

Responsibilities

• Maintain verbal and written contact with members and others associated with overdue obligations.
• Identify the reason for delinquency by contact with members.
• Attempt to cure delinquency by assisting member with payment arrangements.
• Recover funds owed to The Summit through all legal voluntary and involuntary means.
• Follow up daily on broken payment arrangement.
• Handle incoming phone calls and provide member service.
• Document all conversations and actions accurately.
• Build relationships with members through cross selling when appropriate.
• Refer accounts to repossession agencies, attorneys, collection agencies, and reporting agencies, as appropriate.
• Contact other creditors to gain information about delinquent members (Skip Tracing).
• Counsel members with financial issues and refer to Balance when appropriate.
• Respond to ACDV and complete AUD via E-Oscar in a timely manner.
• Timely filing of notice of claims for deceased.

Skills

Teamwork

Written communication

Interpersonal skills

Organizational skills

Problem solving

Customer service

Education

Knowledge of Federal & State Laws

Bankruptcy knowledge

Experience with consumer loan products

Tools

Microsoft Office

FDR (visa database)

Symitar/Epysis

Report2Chex

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Support Workers Corporate, Rochester, NY, US

DATE: 9/11/2026

STATUS: Full-Time / Non-Exempt

REPORTS TO: Collections Manager

LOCATION: Corporate Office

HOURS: 37.5 hours per week

COMPENSATION: The starting hourly wage for this position is expected to be $22.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

SCHEDULE: Monday – Thursday, 8:30am-5pm, Friday 8:30am-5/6pm, Saturdays as needed

Position Overview

The primary function of a Collector Advisor is to recover money owed to the Summit for delinquent loan and share accounts. The objective is to collect payment from members by determining the appropriate contact method. All member contact must remain professional and comply with the Fair Debt Collection Practices Act. The Collector should make recommendations to the Senior Collector for referrals to third party vendors and utilize all available resources to effectively collect. Additionally, the collector is to be resourceful within the job duties assigned, to minimize The Summit’s exposure to delinquent obligations.

Essential Functions

• Maintain verbal and written contact with members and others associated with overdue obligations.
• Identify the reason for delinquency by contact with members.
• Attempt to cure delinquency by assisting member with payment arrangements.
• Recover funds owed to The Summit through all legal voluntary and involuntary means.
• Follow up daily on broken payment arrangement.
• Handle incoming phone calls and provide member service.
• Possess knowledge of the Credit Unions products and services.
• Document all conversations and actions accurately.
• Build relationships with members through cross selling when appropriate.
• Refer accounts to repossession agencies, attorneys, collection agencies, and reporting agencies, as appropriate.
• Contact other creditors to gain information about delinquent members (Skip Tracing).
• Counsel members with financial issues and refer to Balance when appropriate.
• Respond to ACDV and complete AUD via E-Oscar in a timely manner.
• Timely filing of notice of claims for deceased.

Other

• Maintain daily call volumes as assigned by management.
• Other duties which may be assigned by management.
• Flexible positive attitude with the desire to do the right thing for our members

Qualifications

Education/Experience: An equivalent combination of the following:

• Proficiency in Microsoft Office products.
• Basic knowledge of Bankruptcy
• Knowledge of Federal & State Laws
• Experience working with an adding machine.
• Possess knowledge of FDR (visa database), Symitar/Epysis and Report2Chex software applications.
• Experience collecting on consumer loan products

Skills

• Excellent written communication skills.
• Excellent communication and interpersonal skills.
• Effective communication skills with members, vendors, coworkers and supervisors
• Possess organizational skills which are necessary to maintain accurate information.
• Problem solves payment problem and research as needed.

Abilities

• Ability to work in a team environment.
• Ability to work evenings and weekends at management’s request.
• Ability to handle stressful situations and maintain composure.
• Ability to adapt to different software applications as needed.
• Perform mathematical calculations
• Be able to sit for an extended period of time.
• Must be able to utilize/view a monitor for an extended period of time.
• Must frequently use a keyboard to enter data.

EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.