Collections & Member Support Specialist

ADP; New York (NY); On-site; USD 42,000 - 46,000; Full time

Job summary

The Summit Federal Credit Union is seeking a Collector Advisor in Rochester, NY to recover funds on delinquent loans and share accounts. You will contact members, assess delinquency reasons, and arrange payment plans while ensuring professional conduct under the Fair Debt Collection Practices Act.

Responsibilities include daily call management, documenting interactions, and referring accounts to third parties when needed. The role requires strong communication, problem solving, and teamwork.

Qualifications

• Proficiency in Microsoft Office products.
• Basic knowledge of Bankruptcy.
• Knowledge of Federal & State Laws.
• Experience working with an adding machine.
• Knowledge of FDR (visa database), Symitar/Epysis and Report2Chex software applications.
• Experience collecting on consumer loan products.

Responsibilities

• Maintain verbal and written contact with members and others associated with overdue obligations.
• Identify the reason for delinquency by contact with members.
• Attempt to cure delinquency by assisting member with payment arrangements.
• Recover funds owed to The Summit through all legal voluntary and involuntary means.
• Follow up daily on broken payment arrangement.
• Handle incoming phone calls and provide member service.
• Possess knowledge of the Credit Unions products and services.
• Document all conversations and actions accurately.
• Build relationships with members through cross selling when appropriate.
• Refer accounts to repossession agencies, attorneys, collection agencies, and reporting agencies, as appropriate.
• Contact other creditors to gain information about delinquent members (Skip Tracing).
• Counsel members with financial issues and refer to Balance when appropriate.
• Respond to ACDV and complete AUD via E-Oscar in a timely manner.
• Timely filing of notice of claims for deceased.

Skills

Written communication

Interpersonal skills

Communication with members

Organizational skills

Problem solving

Tools

Symitar/Epysis

Report2Chex

FDR visa database

Job description

The Summit Federal Credit Union is seeking a Collector Advisor in Rochester, NY to recover funds on delinquent loans and share accounts. You will contact members, assess delinquency reasons, and arrange payment plans while ensuring professional conduct under the Fair Debt Collection Practices Act.

Responsibilities include daily call management, documenting interactions, and referring accounts to third parties when needed. The role requires strong communication, problem solving, and teamwork.