Collections Administrator - Loss Mitigation - Onsite

Nuvision Federal; Alaska; On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as a Collections Administrator focused on loss mitigation. In this role, you will provide essential clerical and collection support, primarily dealing with repossessions and post charged off accounts. Your expertise in bankruptcy processes and customer service will be invaluable as you assist the management team and ensure a positive experience for all members. This position offers a chance to grow within a supportive environment that values teamwork and continuous improvement. If you have a passion for helping others and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• One year of related bankruptcy and charge off support experience.
• Customer service experience via phone and/or in person.
• Working knowledge of Bankruptcy and repossession processes.

Responsibilities

• Provide clerical and collection support to the Management team.
• Process invoices and reconcile general ledger accounts.
• Monitor department workflow and take appropriate action.

Skills

Bankruptcy support experience

Customer service experience

MS Office proficiency

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Collections Administrator - Loss Mitigation - Onsite

MSB - Denali Financial Center, Anchorage, Alaska, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 7:00 AM

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Responsible for providing full clerical and collection support to the Management team and team members of the Collections Department with primary focus on repossessions and post charged off accounts.

Responsibilities:

• Assists with ECM miss-post transactions, third party collection member inquires and maintenance.
• Process invoices for the department and record expenses in the correct GL. Reconcile and balance general ledger clearing accounts.
• Monitors department notification work flow (WorK Gap) and takes appropriate action.
• CPI claim processing of documents.
• Process Credit Counseling proposals and payments, requesting modifications of the loan when necessary.
• Monitors total loss accounts for insurance proceeds and GAP claim payments.
• Collect and prepare documents for modification packages.
• Maintains adequate department supply inventory and notifies supervisor of items needed.
• Other related duties as assigned including, but not limited to, supporting phone coverage during peak hours taking messages and handling basic requests.
• Represents the Credit Union in a positive and professional manner.
• Supports and participates in continuous improvement activities.
• Treats all co-workers and members with respect.

Minimum Qualifications:

• Must possess one year of related bankruptcy and charge off support experience.
• In addition, customer service experience (via phone and/or in person) and general office experience preferably in a collection environment.
• Working knowledge of Bankruptcy, repossessions and charge off processes
• Familiarity with Fair Debt Collection Practice Act.
• Must have general demonstrated proficiency with MS Office applications (specifically Microsoft Outlook, Word and Excel).
• Good organizational skills, detail oriented and ability to multi-task
• Basic math skills.
• Good verbal/written communication and interpersonal skills. Must be able to interface with all levels of the organization as well as external partners.

Preferred Qualifications:

• Financial Institution experience preferred and collections.
• Collections including repossession and liquidation experience preferred.

Education:

• High School Diploma or GED required

Pay scale by applicable geographic location:

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.

MSB - Denali Financial Center, Anchorage, Alaska, United States of America