Collections Specialist

InteLogix; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Customer Collections Account Representative, where your communication and problem-solving skills will shine. This dynamic role allows you to connect with customers, resolve issues, and ensure a positive experience. With the flexibility of remote work and the opportunity to grow within the company, you will play a crucial role in empowering individuals and organizations. Enjoy a supportive work environment that values teamwork and integrity. If you are ready to make a difference and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Qualifications

• Must be 18 years or older with a High School Diploma or equivalent.
• Comfortable assisting customers over the phone with superb attendance.

Responsibilities

• Field inbound and outbound calls, ensuring a positive customer experience.
• Document all collection activity accurately in the system.

Skills

Communication Skills

Problem-Solving Abilities

Customer-Focused Mindset

Computer/Technology Savvy

Education

High School Diploma or equivalent

Job description

Overview

InteLogix is seeking a Customer Collections Account Representative in the Dimondale, MI area. This position is remote but candidates must be able to work onsite twice a month. In this role, you will be the first point of contact for our customers via phone. You will provide assistance, resolve issues, and ensure a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results-oriented, and an empathetic customer partner that connects, navigates, influences, and provides solutions.

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location, and other job-related factors

Responsibilities

• This position is remote but has a requirement of working onsite twice a month.
• Complies with all specified FDCPA, state, and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program, and the FDCPA Test.
• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.
• Field inbound calls from customers and place outbound calls as necessary.
• Documents all collection activity in the client/Intelogix system in a concise and accurate manner.
• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
• Maintains good public relations.
• Cope with high-stress environment caused by speaking with emotional callers.
• Adhere to Company attendance, punctuality, and meal and rest break requirements.
• Maintain concentration and focus in order to meet performance goals.
• React positively to an ongoing, changing environment.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Maintain good working relationship with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Perform additional duties as required by management.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Able to work remote and onsite as scheduled.
• Comfortable assisting customers over the phone.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Additional Information

All job offers are contingent upon:

• Fingerprinting
• Drug Test
• Background check
• Citizenship/residency verification
• Candidate must have any Treasury debt paid in full or on an approved arrangement before hire.