Bi-Lingual Collections Agent (Remote)

Purpose Financial; Greenville (SC); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in consumer financial services is seeking a motivated collections specialist to join their dynamic team. This role involves contacting customers to negotiate payment plans for overdue loans, ensuring compliance with corporate policies while maintaining effective communication through various channels. The company offers competitive wages, generous paid time off, and numerous benefits, including health insurance and a 401(k) plan. With opportunities for professional growth and a supportive workplace, this position is ideal for those looking to advance their careers in a fast-paced environment. If you have a passion for helping others and possess strong negotiation skills, this could be the perfect fit for you.

Benefits

Health/life insurance

Health Savings Account

401(k) savings plan with company match

Generous paid time off

Business casual environment

Free snacks/drinks

Onsite gym

Qualifications

• Minimum of one year of call center or customer service experience.
• At least three years of collections experience in a high-volume call center.

Responsibilities

• Contact and negotiate with customers to collect payment on overdue loans.
• Manage inbound and outbound calls to facilitate debt collection.

Skills

Bilingual in Spanish

Critical thinking

Negotiating skills

Problem-solving skills

Excellent communication skills

Education

High School Diploma or GED

Job description

Employer Industry: Consumer Financial Services

Why consider this job opportunity:

1. Competitive wages with a range of benefits including health/life insurance
2. Health Savings Account with employer seed and 401(k) savings plan with company match
3. Generous paid time off, including 3 weeks of paid parental leave and 11 company-paid holidays
4. Opportunities for career advancement and professional growth within a supportive workplace
5. Business casual environment with perks like free snacks/drinks and an onsite gym for employees working onsite or hybrid

What to Expect (Job Responsibilities):

1. Contact and negotiate with customers to collect payment on overdue loans and accounts
2. Execute collection strategies and negotiate payment plans in line with company guidelines
3. Manage both inbound and outbound calls to facilitate debt collection
4. Maintain effective communication through various channels including phone, email, chat, and text
5. Ensure adherence to corporate policies and ethical standards during all interactions

What is Required (Qualifications):

1. High School Diploma or GED
2. Minimum of one year of call center or customer service experience
3. At least three years of collections experience in a high-volume call center
4. Bilingual in Spanish, with strong critical thinking, negotiating, and problem-solving skills
5. Ability to work in a fast-paced environment and demonstrate excellent communication skills in both English and Spanish

How to Stand Out (Preferred Qualifications):

1. Experience in a dynamic, high-volume work environment
2. Proven track record of achieving revenue targets and call quality objectives
3. Knowledge of compliance with industry policies, procedures, and laws
4. Ability to build and maintain professional business relationships
5. Flexibility to adapt to changing work environments and demands