Collections Account Representative – Paid Training & Growth

Firstsource; Town of Amherst (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company"s"

Paid time off

Employee recognition programs

Job summary

Firstsource Advantage in Amherst, NY is seeking a full-time Account Representative for Collections. This in-office role involves speaking with customers, analyzing financial situations, and guiding payment solutions.

You will handle calls with empathy, protect confidential data, and aim for strong collection results. Applicants should have a high school diploma, at least six months of customer service experience, and solid communication and problem-solving skills.

Qualifications

• High school diploma or GED
• At least six months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, computer, and problem-solving skills
• Ability to handle confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented
• Comfortable working in a performance-driven environment

Responsibilities

• Speak with customers to understand their financial situations and identify appropriate payment solutions
• Handle inbound and outbound calls with professionalism, patience, and empathy
• Help customers work toward resolving their account balances
• Protect confidential customer information
• Follow all applicable federal and state regulations and company procedures
• Work toward performance goals related to call quality, customer resolutions, and collection results

Skills

Customer service

Communication

Problem solving

Data entry

Education

High school diploma or GED

Job description

Firstsource Advantage in Amherst, NY is seeking a full-time Account Representative for Collections. This in-office role involves speaking with customers, analyzing financial situations, and guiding payment solutions.

You will handle calls with empathy, protect confidential data, and aim for strong collection results. Applicants should have a high school diploma, at least six months of customer service experience, and solid communication and problem-solving skills.