Collections Account Representative — In-Office

Firstsource; Town of Amherst (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Training

Career Growth

Meaningful Work

Supportive Culture

Skill Development

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

Firstsource Advantage in Amherst, NY is seeking Account Representatives in Collections for an in-office, full-time position. You will engage with customers to understand their financial situations and propose payment solutions, handling calls with professionalism and empathy.

The role requires a high school diploma or GED and at least six months of customer service or sales experience, with strong communication and problem-solving skills. Training and opportunities for advancement are provided.

Qualifications

• High school diploma or GED.
• At least six months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, computer, and problem-solving skills.
• Ability to handle confidential information with care and discretion.
• Reliable, self-motivated, and goal-oriented.
• Comfortable working in a performance-driven environment.

Responsibilities

• Speak with customers to understand their financial situations and identify appropriate payment solutions.
• Handle inbound and outbound calls with professionalism, patience, and empathy.
• Help customers work toward resolving their account balances.
• Protect confidential customer information.
• Follow all applicable federal and state regulations and company procedures.
• Work toward performance goals related to call quality, customer resolutions, and collection results.

Skills

Communication skills

Computer skills

Problem-solving

Education

High school diploma or GED

Job description

Firstsource Advantage in Amherst, NY is seeking Account Representatives in Collections for an in-office, full-time position. You will engage with customers to understand their financial situations and propose payment solutions, handling calls with professionalism and empathy.

The role requires a high school diploma or GED and at least six months of customer service or sales experience, with strong communication and problem-solving skills. Training and opportunities for advancement are provided.